"I tried to buy nutrients from Great Stuff, clicked 'UK - Mainland' as I live in the Scottish Highlands. Got an email the next day saying my purchase had been cancelled because I had 'wrongly' ticked the box for mainland UK. I replied, pointing out that where I live is definitely connected by land to the rest of the country. I got a message back the next day basically saying 'yeah, we should change that on our website really'. So all in all, a bit of a waste of my time."
Hi,
I understand your frustration, however highlands of Scotland isn't Mainland UK, we had emailed you back saying we should make this clearer on our website which is something we are working on as we want to make things as clear to our customers as possible. Our courier as with most other couriers class the Highlands of Scotland as Non Mainland UK (Highlands and Islands) and therefore charge a higher price for delivery, we do offer shipping to Non Mainland UK but unfortunately do have to charge a higher price for this.
Hi Christopher,
thanks for your review, and your custom, always good to hear how customers find our site and service, postage is always something we are looking to get cheaper but never look to profit from, as soon as we can get cheaper postage we will post this on our site, we are also looking at different ways of offering cheaper postage so keep your eye out for any offers for things like this, thanks again, Great Stuff
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