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GS Equestrian Reviews

4.8 Rating 69,707 Reviews
97 %
of reviewers recommend GS Equestrian
Company Reviews Product Reviews
23,606
 Metrics Info
4.8
Based on 69,707 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read GS Equestrian Reviews

About GS Equestrian:

Shop with GS Equestrian Online for Riding Wear, Horse Wear, Horse Rugs, Riding Hats and Riding Equipment. We have well-known brands such as Shires, Horseware, Weatherbeeta and more. Buy Online from Our Website for Fast Delivery, Easy Returns and Excellent Customer Service.

Visit Website

Phone:

01803 900120

Email:

support@gsequestrian.com

Location:

H1 Westfield Business Park, Long Road,,
Paignton
Devon
TQ47AU

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Polly B
Verified Buyer
“Missing an item, order arrived late. No compensation.”
Helpful Report
Posted 7 months ago
Maree M
Verified Buyer
“Still waiting on 11th Oct for an order I placed on 3rd with Royal Mail tracked 24 hours! This is the second order that's taken ages to come. Emailed them yesterday. No response yet.”
Helpful Report
Posted 7 months ago
Sarah H
Verified Buyer
“The flea treatment didn’t do anything suppose to be a good brand very disappointed and spent more than I usually do on treatment”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Cancelled one item on my order without actually asking if that is what I wanted. Customer services absolutely useless as still trying to get correct product at the correct price!! Won’t be back”
Helpful Report
Posted 7 months ago
Ian B
Verified Buyer
“Hpxphxogx”
Helpful Report
Posted 7 months ago
Emily L
Verified Buyer
“Ordered 3 weeks ago and the items have still not arrived. Very poor service”
Helpful Report
Posted 7 months ago
Alison W
Verified Buyer
“Don't order unless you know they will be correct as it will cost you money to send them back!”
Helpful Report
Posted 7 months ago
Cara L
Verified Buyer
“Awful customer service. No reply to my emails, phone calls or Instagram dms. Will never shop from here again. I cancelled an order and never received a refund. This company is a joke!! DO NOT BUY FROM THEM”
Helpful Report
Posted 7 months ago
Matt L
Verified Buyer
“Website refused ro use PayPal making mesenteric details three times. I then elected to pay via gpay and its automatically completed the sale without me altering the shipping address!”
Helpful Report
Posted 7 months ago
Dianne H
Verified Buyer
“I purchased an item for a child’s birthday recently. The delivery time was 4 days. After a week I contacted them as I had not received it. They said that some of their stock is kept in storage & takes longer to send out. He apologised & said he would send me a £5 voucher by email immediately. I am still waiting for this. The item took 10 days to arrive & missed the birthday.”
Helpful Report
Posted 8 months ago
Andreea C
Verified Buyer
“The riding tights were terrible quality”
Helpful Report
Posted 8 months ago
Ayeisha B
Verified Buyer
“Customer service is slow, if not non existent. GS equestrian are okay if you don’t need to contact them for anything or make a return. Your order may turn up between 5 days or 3 weeks after you order. If you need to change something on your order and message them.. I’m convinced they ship straight away after seeing your message to inconvenience you further. Returns are not covered by costs so if you need to return something heavy, like a rug, then you’ll lose a lot of money on it. They are too far behind the times so I will only use them now if absolutely necessary and certain on what I have to order. It’s a shame as they have the makings of a good company.”
Helpful Report
Posted 8 months ago
Ali F
Verified Buyer
“Not made aware of return, and failed delivery”
Helpful Report
Posted 8 months ago
Sharon C
Verified Buyer
“The products I ordered were needed quickly and took an over a week to arrive. Not impressed! Also not a fan of the emails starting with ‘Hey there’”
Helpful Report
Posted 8 months ago
Carol Z
Verified Buyer
“Ordered on Monday, still not dispatched.”
Helpful Report
Posted 8 months ago
Carolyn H
Verified Buyer
“One of the clasps on the sursingles is larger than the others and will not twist to fasten I have tried to arrange a return but I'm unable to select the product I want to return despite there only being one. So returns are proving difficult . I would really like a refund for this item . Delivery slow”
Helpful Report
Posted 8 months ago
Mandy M
Verified Buyer
“To say my experience ordering from GS Equestrian was nothing short of diabolical, would be an understatement. I placed an order for my daughters birthday, and after nearly 3 weeks it still hadn’t arrived. I contacted them numerous times to constantly be told ‘It will be dispatched today’ which was then met by an email from me, notifying them that I had not received a dispatch notification, to then be told it would be dispatched the following day… this was said a few times. It was apparently then dispatched, but Royal Mail had no records of it, and still didn’t up until I cancelled my order and requested a full refund! I have no faith that my order was ever dispatched, and it was just them fobbing me off again. I will not be a returning customer, as the experience I had with them has put me off for good.”
Helpful Report
Posted 8 months ago
Lisa C
Verified Buyer
“Taken 2 weeks to receive my order, had no updates on why along the way until I emailed them. Terrible, not ordering from them again”
Helpful Report
Posted 8 months ago
Charles S
Verified Buyer
“Taken money havent received goods.”
Helpful Report
Posted 8 months ago
Helyna Q
Verified Buyer
“My paid for goods have not arrived...GS will not refund for up to a month! Poor service...poor policy...”
Helpful Report
Posted 8 months ago
GS Equestrian is rated 4.8 based on 69,707 reviews
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