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Go.compare.com Reviews

4.6 Rating 38,892 Reviews
94 %
of reviewers recommend Go.compare.com
Company Reviews Product Reviews
48,294
 Metrics Info
4.6
Based on 38,892 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Go.compare.com Reviews

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Anonymous
Verified Buyer
“I tried numerous times to access a site via gocompare for my car insurance, a message kept flashing up that it was timing me out, the premium was then increasing every time I re-accessed it. I don’t know if the insurance company Swinton was at fault but it felt like I had been lured by the initial low premium which then wasn’t the case.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.
Posted 3 years ago
James Ross
Verified Buyer
“You dint have time to review the details lt who’d tell you you time has run out had to start all over again not good”
Helpful Report
Posted 3 years ago
Hi James, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“No better or worse than other comparison sites.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review. We were just wondering if you had any feedback for us which we could take on board and acknowledge to improve our services. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“well.. I've picked out Tesco car insurance... got a Reference number.. payed for it but NOT received any acknowledgement from them or anything, so, I now don't know whether or not I will be insured as of 9th October... perfect!!!”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review, we are sorry to hear that you have not heard of the partner to confirm your policy as of yet. During these difficult times, there may be a delay in issuing your documentation to you but if you give them a call they will be able to confirm this for your piece of mind. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Omid
Verified Buyer
“If u can give to all cheaper price is very very good 👍”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Would be better if it recommended insurance companies directly and not franchised out”
Helpful Report
Posted 3 years ago
Hi, Thanks for your review. I'm not quite sure what you mean but GoCompare are not an insurance company, we are comparison service so have insurance partners on our panel who you would take the insurance out with. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“I got stuck at the end. Said: said my details were not recognised, although I had logged in. Tried to get a new password, I was blocked, because I had tried too many passwords. Had to leave, without insurance, as there wasn't anyway to get help.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“Would have been great if the link to my chosen car insurer worked... but it didn’t, so I went with Compare the Market .com and got a baby Oleg in with the deal !”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review, we are sorry to hear that there was a technical issue while you were trying to purchase your insurance, we are not aware of any issues that may have caused this but apologise for any Inconvenience caused. If you would like to discuss this further please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“Kind off disappointed, I looked to take forward a quote you was holding for me, within 24hrs of receiving it I went to except, only to find it had gone up 40% since your last email. None to pleased, nevertheless I went to do a further quote which to my delight returned a cheaper option which I took. But I don't feel you should be pursuring customers with inaccurate quotes, albeit accurate at point of quote. So therefore I would imagine you have a collection of unhappy customer.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. We're so happy you were able to purchase the right quote for you in the end. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“Don’t find your site easy to navigate. Maybe it’s the questions asked ? Could be more advice and information needs to be alongside.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review, we're sorry that you feel this way about our site. All feedback provided is taken on board, if you have any specific examples you could share that would be great. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“Don’t find your site easy to navigate. Maybe it’s the questions asked ? Could be more advice and information needs to be alongside.”
Helpful Report
Posted 3 years ago
John Price
Verified Buyer
“just need you to send me my documents ,thanks”
Helpful Report
Posted 3 years ago
Hi John, Thanks for leaving a review. As a comparison service and not the insurer, we wouldn't not issue your documentation to you but if some time has lapsed you can call the insurer directly to request these. Alternatively, If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Anonymous
Verified Buyer
“Quick and efficient and a competitive price even on a weekend”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving your feedback. We're happy to hear you had a pleasant experience using GoCompare! We look forward to hearing from you in the future. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.
Posted 3 years ago
Anonymous
Verified Buyer
“I’m still looking for best deal”
Helpful Report
Posted 3 years ago
Hi, Thanks for getting in touch. Just so you know GoCompare are only able to offer you a comparison through our website GoCompare.com. Please follow the below link to obtain a quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.
Posted 3 years ago
Peter600
Verified Buyer
“The process of assessing home insurance policies on offer via GoCompare was thorough and straightforward but decisions are made on a wider range of criteria than price. It was disappointing that it was not really possible to access quality of service assessments such as defaqto scores. In the end my decisions were based partly on price and but also on the reputation of suppliers in unrelated fields. Not very satisfactory.”
Helpful Report
Posted 3 years ago
Hi Peter, Thanks for leaving your feedback. On our results page, you will be given customer reviews and a Defaqto rating for all the insurers on our panel. This will be on a panel to the right of your screen when selecting the option 'view details'. In the future, please don't hesitate to contact us if you need any guidance when using our website. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.
Posted 3 years ago
Anonymous
Verified Buyer
“I’m still looking for best deal”
Helpful Report
Posted 3 years ago
Hi, Thanks for getting in touch. Just so you know GoCompare are only able to offer you a comparison through our website GoCompare.com. Please follow the below link to obtain a quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.
Posted 3 years ago
Anonymous
Verified Buyer
“I’m still looking for best deal”
Helpful Report
Posted 3 years ago
Hi, Thanks for getting in touch. Just so you know GoCompare are only able to offer you a comparison through our website GoCompare.com. Please follow the below link to obtain a quote: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.
Posted 3 years ago
Anonymous
Verified Buyer
“Easy to take out car insurance but not very clear at end of process whether free Excess Insurance was activated by Go Compare at time of sale. I chose a higher excess than I would normally because of Excess cover. No notification to affirm this for 5 to 8 weeks. Last year it came through immediately after purchase of car insurance.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving us your feedback. Recently the activation process for our excess protection cover changed. Whereas previously you would have to manually activate the cover, now we will do it for you automatically so please do not worry. We’re activating your free excess cover, so for the time being, you can sit back and relax! Your excess cover runs alongside the car insurance policy you bought with us, so you’ll be covered from the date your car insurance starts.   We’ll email your excess cover policy documents soon. Your policy documents should arrive between five and eight weeks after you bought your car insurance with us. If its been more than nine weeks and you haven’t received them please let us know. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.
Posted 3 years ago
Anonymous
Verified Buyer
“The following has been sent to the RAC survey. I have taken my policy with them purely on price but I was NOT impressed with their website for ease or non-ease of use.: I was transferred to your site from GO-COMPARE their advert at the moment says policy excess will be returned after any claim is settled. Yet there is no mention on this either online or on phone with your rep. Your policy document completion on -line broke into error mode at least twice and I had to put my information in again and after the first attempt I forgot about the excess application so I'm NOT happy as I don't know if my now policy includes this or not. Proof of NCD was first that I didn't need to provide this but at the end I was told that I had to. At the start of the online process it states that more policy extras are included than when you reach the end of form. The online form doesn't allow for entering just factory immobiliser without alarm.”
Helpful Report
Posted 3 years ago
Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.
Posted 3 years ago
Mrs Barbara Scammell
Verified Buyer
“Very pleased with recommendations, managed to find a good quote that suited me.😊”
Helpful Report
Posted 3 years ago
Hi Barbara, Thanks for leaving a review. You seem happy with the service and quotations, but gave us three stars, so we we were wondering if you had any feedback for us which would improve the service you received so we could potentially increase your rating in the future? If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 3 years ago
Go.compare.com is rated 4.6 based on 38,892 reviews
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