Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“Took out Homee Insurance and decided on the third cheapest, went to pay and it was mysteriously £15 more than the displayed quote. Not the first time this has happened”

Helpful Report

Posted 3 years ago

Hi Geoff, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Rubbish, very unhappy ridiculous quotes , then told no because my truck had mods”

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Posted 3 years ago

Hi Martin, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Very expensive”

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Posted 3 years ago

Hello Gill, Thanks you for your review. As we are a comparison service and not an insurer, we have no influence over the prices given to you. The prices are generated by the insurers on our panel based on the answers input into our online quote form. If you would like to discuss this further, please contact us on 01633 654 019 or by emailing customerservices@gocompare.com. Regards, Dan.

Posted 3 years ago

“Initially easy but when I decided to buy the canoes were difficult to deal with. In t!he end I did not bother!”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving a review. We are sorry to hear that you have had difficulty whilst using our service. If you would like to discuss this further, please contact us on 01633 654 019 or by emailing customerservices@gocompare.com. Regards, Dan.

Posted 3 years ago

“Would have given five stars if you had honoured the 250 excess promise but as yet I have not had my email”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. This is now an automated process so we do everything for you and send the document once the policy has been validated and created. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Cheaper somewhere else.”

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Posted 3 years ago

Hi, hanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“After I put my details in I was called by someone telling me that I could get a bit of deal if I hold the line and they transfer me to a company that is not on the go compare website. Why is this company or these many companies not on your website if you are recommending them”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Spent an hour on the phone purely to cancel automatic renewal why can you not put a box on the application form asking the question saving all of us time. I think there may be a sinister reason for not doing this. You need to be more open with customers.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. It isn't us here at GoCompare that you would have contacted to cancel a contact renewal, you would have contacted the insurer directly but we apologise for the delay in you getting through to them, we know that some of our partners are experiencing delays due the the limited staff caused by the pandemic. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“All car insurance quotations included unacceptably high compulsory excess levels of £600+. I have obtained an alternative quotation from a very reputable company with a lower premium and a compulsory excess of £100.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Decided to use Go compere for first time due to the offer of £250 compulsary excess found it not to be a straight forward and having to be reclaimed from go compere and not the insurers LLoyd's who I chose from go compere site Next disappointment came when I found on go compere site I was charged £9.99 for guaranteed hire car. On LLoyd's official site this charge was £0. Told by Lloyd's this charge is only waived when dealing direct to Lloyd's Insurance So paid £9.99 exttra by using go compere”

Helpful Report

Posted 3 years ago

Hi Peter, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Hi there I get quote 1248 on Then I pay on line after that Ask me to call them.and then They changed me another £198 pounds.its should be Same whatever I get online. Thank bye”

Helpful Report

Posted 3 years ago

Hi Ana, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Put infor comparing prices with no result. Same thing happened with my wife. Something is wrong with your system, As some you indicated would not insure us have given quotes.???”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear this, we would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Unhappy that the quote I was given, ended up being over £100 more when clicking to pay on the website oof the insurance company. Either Gocompare had given the wrong quote, or the insurance company had.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Something wrong, I got bombed out everytime I put payment in, so went elsewhere”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you may wish to try this again on a different device and / or browser. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“You get a quote then when you go to accept the price has increased ? Not good”

Helpful Report

Posted 3 years ago

Hi, Thanks for getting in touch and we're sorry to hear you didn't have a pleasant experience with GoCompare. Just so you know, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. However, we would like to understand why your quote has changed when you clicked through to the insurers site. Can you please get in touch with us directly and we can discuss this further. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Wouldn’t take my credit card payment. No way you can find to get assistance. Called the credit card company and they advised that no monies were requested from them.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you may wish to try this again on a different device and / or browser. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“I found your site more expensive and all insurances you are showing want over £100 first payment which I cannot afford! I'm going back to compare the market!”

Helpful Report

Posted 3 years ago

Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“If your quote of the price it should be the price not go up when you go to the website it is a pretty disgusting thing to happen”

Helpful Report

Posted 3 years ago

Hi Graham, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Last year, because I had a disputed accident and didn’t understand the rules and declared something in good faith I was financially penalised by the new company. This year I was very lucky to escape the same fate. In my view the service is only useful as a guide of where to start and for myself, or anyone with a dispute, or accidents it is essential to then follow this up with phone calls to each company. Also, when you do this, you apparently do not get the online offers included. So... not really impressed.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for leaving a review, we are sorry to hear that you feel this way. With regards to situations like this, we ask that you contact the insurer to ensure that the correct details are listed. If you would like to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we can discuss this further with you. Many Thanks, Samantha.

Posted 3 years ago

“Got to payment for policy, then declined to provide cover, no reason given and none apparent from information given”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Go.compare.com Reviews