Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 38,892 Reviews

94 %

of reviewers recommend Go.compare.com

4.6

Based on 38,892 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Go.compare.com:

At Gocompare.com, we compare loads of insurance quotes and bring you great deals on finance, travel, motoring, utilities and business services too.

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Go.compare.com 5 star review on 24th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would have liked to taken out a policy front the Hastings group but time and time again the system failed at the last hurdle, payment for the policy so in the end I dumped GoCompare and went to another group. This was one of the worst experiences I have had in taking out a policy, the particular gripe I have is everything is done by computer and there is no help from an operator on the end of a telephone line.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for your feedback and were sorry to hear you did not have a pleasant experience using GoCompare.com. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“No competition anymore prices sky high needs regulation enquiry bannf fine the. Useless insurance companies”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for your feedback. Unfortunately we're having some difficulty understanding your query fully. But just so you are aware, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Cost of insurance”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Cost of phoning them is unnecessarily expensive. I opted to chat to them online but you have to complete a form before you can. Problem is, this form would not let me enter the details that they were asking for. VERY POOR COMMUNICATION or lack of it. I’m not impressed.”

Helpful Report

Posted 3 years ago

Hi Glen, Thanks for leaving your feedback. It looks like you may be confusing us for your insurer. GoCompare do not have a chat service at present and our telephone number is a local landline rate. If you need any assistance getting in touch with your insurer please let us know and we can look into getting you in touch. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Tried to take out motor policy but could not get onto insurance company website so had to accept dearer premium”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Too many marketing emails, this company make me want to throw my laptop out the window JESUS CHRIST STOP SENDING ME RUBBISH. Would not reccomend”

Helpful Report

Posted 3 years ago

Hi Lewis, Thanks for leaving your feedback. Just so you know, we have unsubscribed the email address that you have linked to this review. Although we were able to locate a GoCompare account we couldn't see any marketing email being sent to you. If you have another email address you would like us to unsubscribe that you have been getting emails to, please just let us know. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Insurance quotes gave me a very nice saving of about 50 pounds happy happy.”

Helpful Report

Posted 3 years ago

Hi Mohammed, Thanks for leaving your feedback. We're happy to hear you saved some money when obtaining your insurance, we look forward to doing the same in the future! If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Filled in all the forms for the car insurance and then it wouldn’t take the payment. Tried so many times so I have given up. Will find an insurance company that I can speak to.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us your feedback. We are not aware of any issues that may have caused this error unfortunately, as it occurred on the insurers website GoCompare do not have access to this information. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Hard work trying to get a quote and then they were all about the same and much as my renewal offer so no savings and a bit of a waste of time.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“I thought it had gone well until today. When I received a message from my phone provider informing me I had opted in to paying for a premium sms text reminder for next time my insurance renewal is due. Very unhappy about this. Maybe my stupidity but feel duped and it has cost me, something which I do not want to pay for so do beware if you get a quote and then get message to ask if you would like a reminder.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. Unfortunately we're having some difficulty understanding your query fully. When obtaining a quote on our site you will be asked if you would like the two cheapest providers to contact you directly to discuss your quote further. If you opt in for this service you will then be contacted. If you require any further assistance, please get in touch with us directly by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Your service is fine, but your quote was unjustifiable and quite unacceptable. Churchill and Direct Line offered me a much better deal, so I opted for the later.”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“The top quote provided was ‘quote me happy’, who unfortunately operate an online response for claims only. I’m therefore unable to obtain clarification on points within their policy quote and these points are not within their FAQ’s. Therefore it’s not a viable quotation and I will be forced to go to an alternative provider and pay more money.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. Quote Me Happy are an online company unfortunately. However they can still be contacted through alternative channels such as online chat or email. Please follow the below link to get in touch with should you still need to: https://help.quotemehappy.com/contact-form If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“You did ask go compare So I filled out your form and answered all your questions honestly The car I have is a performance model so can be tricky to insure at a reasonable price and it's a return to private car ownership for me after many years of company cars My best quote was from Grove and Dean private clients Hmm sounds fancy !!!! So I review the quote add the extras ....shouldn't insurance come with all these bits anyway ? Click the link to pay Cant take my money you need to call us in office hours So the next day I call'em I explain it wouldn't let me pay The nice young man takes a look Ahh yes have you had a performance car in the last 12 months ? No says I can you define what a performance is please He couldn't He then more than doubled the quote ! In this instance Gocompare and Grove and Dean were a pointless joke very disappointing a wasted my time Thanks for nothing I went on another more honest up front comparison site and purchased a very similar costing policy from Shielas wheels Grove and dean sort your quotes out This is essentially sharp practice pull you in with one unrealistic figure the more than double it My advice would avoid them and gocompare shouldn't let this happen either”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. If you would like us to look into this further with you and the insurer, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Wanted to buy car insurance but unable to do so because your site stopped working”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for leaving your feedback. Thanks for getting in touch and we're sorry to hear that you have had difficulty using our website GoCompare.com. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“I tried to complete my Insurance , But its very difficult to complete. I just wait for all day. i called morning for detail but evening time still couldn't sort it sorry”

Helpful Report

Posted 3 years ago

Hi Omer, We're sorry to hear you had difficulty obtaining a quote on our website. In the future you can always get in touch with us directly and we can talk you through the quote journey if need be. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“site kept going down, unable to retrieve my quotes, and had to start all over again, and never got the same deal.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history, cookies and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“There is a quote I wanted but can't get through at the end telling me my email or my password is wrong when it's not!”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. Our record show you have successfully logged in to your GoCompare account and obtained quotes for car insurance. It sounds like the insurer has recognised you hold an account with them and you are being asked to reset your log in details for their site. If this is the case, you should see an option to reset your password. Please follow the steps outlined on the insurers website to reset your details. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Cannot purchase insurance from haystings direct web site doesn’t work!!!!!!”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“The quotes came up fine as normal. I nominated to use 'Privilege' Insurance and from there on everything went wrong and I was unable to pay for the insurance. A very user unfriendly site to navigate, I will have to try another company on the list.”

Helpful Report

Posted 3 years ago

Hi John, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“i could not get pink insurance to take my payment and when I phoned them for help it was a recorded message saying that service was not available”

Helpful Report

Posted 3 years ago

Hi Trevor, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache and returning to attempt the payment again. Failing this, the insurer will likely have an alternative contact method if not over the phone, an online chat service or an email service. Should you get in touch with them directly, please ensure you quote your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

Go.compare.com is rated 4.6 based on 38,892 reviews