Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“After going to the website of the chosen company you then get add on to the policy. You don't know if it's already included (as it's ticked when first view the quote) or you have to add it so the price goes up and therefore you don't now know if it's now the cheapest quote or not. Hence then buying it elsewhere and not from yourself as it comes across very misleading and untrustworthy.”

Helpful Report

Posted 3 years ago

Hi Peter, Thanks for leaving a review. Before you are transferred over to the insurer, the additional products which are included on your policy are displayed however, limits can apply. When you are with the insurer they are asking if you would like to upgrade the cover but we apologise if this was not clear when you were making your comparison. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Gives 1 price and the charges another when you click through actual website...”

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Posted 3 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“When you go to insurance website the price goes up”

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Posted 3 years ago

Hi David, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Found me a good insurance quote”

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Posted 3 years ago

“Found me a good insurance quote”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. We note that you said we found you a good insurance quote but only gave us 2 stars, is there something we could improve? If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“When you go to insurance website the price goes up”

Helpful Report

Posted 3 years ago

Hi David, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“The process was fine until linking through to the insurer's website. It wouldn't load, so I had to call direct and couldn't get the free excess cover, nor would the insurer match the price on the Gocompare website.”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for leaving a review, we are sorry to hear this and would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“I tried to get insurance for my car and was told that I could not insure more than 30 days ahead, so I put in a date that was approximately two weeks early so allowing me to arrange this and get it sorted. I was then told by someone at your office that "it saw against the law to be double insured" and also it would take at least a week to get my money back. She of course said it was the Banks fault. I believe you have lost a client because of the way your program is set and I don't believe a Bank needs 5 days to reimburse. Your comments please”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving a review. That is correct, you can only obtain a quotation 30 days in advance, insurance is a live market and with prices changing at such a quick rate, we have to have a reasonable cut off time. To confirm, it is not 'against the law' to be duel insured but if this is discovered by either insurer they can and will cancel the policy with immediate effect. This is because in the event of a claim, both insurers could be held responsible for the claim and they would have to decide between themselves who would be covering any costs. This can turn into a lengthy and unnecessary discussion which leaves the customer in limbo and no progression for the claim could occur during this time. We believe that this conversation has happened with the insurer directly and not us here at GoCompare, as we would not advise that this is illegal or on any refunds or time taken to process a refund. As a comparison service this part of the process is done directly with the insurer. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Offers were good but far too much information required, it took ages, put me off doing it again., ie. Does your mortise lock comply with BS26368, how the hell would I know that? If I claimed and you found out that it did not comply then you would have an excuse to not to pay out, this is a typical ploy by insurance companies to avoid paying out. .Also, some links to the insurance companies did not work. In the end, I tried another company.”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. The questions on our form have been determined by the information the insurers would require to provide you with an accurate quote but we apologise if they seem extensive. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha

Posted 3 years ago

“far too many questions”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving a review. The questions on our form have been determined by the information the insurers would require to provide you with an accurate quote but we apologise if they seem extensive. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Buying my car insurance was easy, but not been able to activate the free £250 excess offer”

Helpful Report

Posted 3 years ago

HI, Thanks for leaving a review. You will receive an email advising how to do this however, If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Website not up to scratch , took far too long to complete .”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving a review, we're sorry you feel this way about our site. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Very quick. However, the quote that I went for, due to the added extras shown. When I went to the insurers site, these extras were not in the quote price. Going to use another comparison site.”

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Posted 3 years ago

“when doing multiple quotes the website doesn't update the information properly... Mixes and matches data from the quotes...??? As a result the quotes never agree with the follow up with the insurance provider. Ended up going to a different "shopping site". Thank you”

Helpful Report

Posted 3 years ago

Hi Joseph, Thanks for getting in touch and we're sorry to hear that you have had an unpleasant experience using our website GoCompare.com. If you would like us to look into this further for you please get in touch with us on the below details. Unfortunately from a review we are unable to access your GoCompare account. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Not the cheapest by far yet again”

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Posted 3 years ago

Hello Robert, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Went to the sight of Previledge sight and it got frozen. Disappointed”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving a review. We're sorry you have had this technical issue when trying to purchase your policy. Have you tried calling them? If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 3 years ago

“Obtained a quote on the front end of your site for motor insurance. Went to the actual site via the link on GoCompare. The price had in creased by £29. Same cover no additions. Went to MoneySupermarket site after. Same front end price stayed the same when I went to the actual site.”

Helpful Report

Posted 3 years ago

Hi Ken, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you and investigate what happened whilst you were making your purchase. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 3 years ago

“Very difficult to add additional cars and amend main policy holder so gave up and went direct to car insurer”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving your feedback. To make any amendments to an existing policy, you would need to speak with your insurer directly as GoCompare are a comparison service not an insurer unfortunately. Alternatively, you can obtain a new quote for car insurance by following the below link: https://www.gocompare.com/car-insurance/ If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“In price comparison good when i am buying a car insurance with 4 driver and try to change the main driver your algorithm in software not changing the Main driver it keep showing the same drivers as main which i put in the first time. Hope my feed back will helps you to improve your software.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your feedback. You are able to change the proposer on your GoCompare account, please just follow: Return to http://www.gocompare.com . Click on 'Log in' and log into your account Click on the 'Your account details' tab at the top of the page On the following page, amend your details as required and click 'save' Click on the black 'Your quotes' tab at the top of the page to return to the previous page where you can then click 'view prices' or 'edit quote' to get revised quotes based on your updated details. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago

“Been trying to get insurance since sat pm still not got it web site doesn't appear to work”

Helpful Report

Posted 3 years ago

Hi, Thanks for your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Go.compare.com Reviews