Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“I was presented with approx. 12 very attractive insurance deals and tried to sign up to one. However the page to accept the deal and also the 'pay' page kept moving up then down the screen as if adverts were being loaded on. The page then disappeared completely then I couldn't find it, I paged back to look for it but was presented with a page of 3 recommended site none of which was the one I tried to sign up to. I gave up and searched and found a site of similar value but straight forward to use.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback and we're sorry to hear you had difficulty on the insurers website. We are not aware of any issues that may have caused this error as it occured on the insurers website we would not have this information unfortunately. Please remember to return to GoCompare.com for your future insurance needs and hopefully we can save you some money! If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I had problems with the line couldn’t pay on line”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error as it occured on the insurers website we do not have a record of this, if you return to their website and try to login again you should not have any more problems. Sometimes internet history can affect the way a website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“for some reason I was unable to pay the annual fee for Hastings Direct Insurance, Not go compares fault . I shall try again later but it did waste quite some time.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback and we're sorry to hear you encountered some issues on the insurers website. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. We would suggest reviewing the details you entered on the quote and ensure they are all accurate including any previous claims and convictions. You may wish to attempt to purchase the policy again from a different device and / or browser. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Far too many e-mails once you express an interest in any service.”

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Posted 4 years ago

Hi Anthony, Thanks for contacting us. We have successfully unsubscribed your email address from our marketing distribution list. This can take up 2 working days to fully take effect. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“to slow and price keep changing no good”

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Posted 4 years ago

Hi Dinesh, Thanks for leaving your feedback. Our records show you have initially run a quote on 14/04 for car insurance. Insurers use whats called real time pricing, which means if you leave the website and return to it later on, this could be anything from hours to weeks, you will likely see a change in the prices quoted. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Sometimes a pointless exercise , when you go to the quote it's not for the things you've put in to gocompare so you might as well go straight to the insurers after all you have to go through it all on there site anyway”

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Posted 4 years ago

Hi Steve, Thanks for leaving your feedback. We're sorry to hear you had difficulty following your visit to GoCompare.com. Some insurers will run additional checks once you have clicked through from GoCompare.com to the insurers website. Unfortunately this is something GoCompare have no influence over. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Unable to insure online with several companies that you recommended..”

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Posted 4 years ago

Hi, Thanks for leaving your feedback and we're sorry to hear you were not able to finalise your insurance with the insurer. We are not aware of any issues that may have caused this error, so if you return to our website and try to login again you should not have any more problems. If the problems continue, please could you let us know the type of device that you are trying to use e.g. a computer or a mobile phone together with the make and model. It would also be helpful to know the operating system you're using and the name of your internet browser. This will help us to investigate this for you. Sometimes internet history can affect the way our website functions, so you could also try clearing your internet history and cache. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“You get lots of quotes but when you go into the different companies the info changes. So not completely accurate.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you have had difficulty obtaining your insurance. Insurers use real time pricing which means a quotes price is only guaranteed there and then, if you leave the website and return to it in the future, you will likely see a change in the price. We can see on 13/04 you have clicked through to an insurers website from a quote that was originally obtained 03/04. As you have returned to the quote 9 days later, the quote has been affected by real time pricing unfortunately. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Went with go compare to claim the £250 excess ( if needed ) in future So purchased my insurance via them haven’t received the link to claim”

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Posted 4 years ago

Hi Geoff, Thanks for getting in touch. You are able to activate your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. Please ensure that you are logged into your account. You will then find the 'Free Excess Protection Cover' tab at the top of your account page or behind the silhouette of a person, which will take you to the activation page. Here you will need to select the policy that you have purchased or choose to enter the details manually which will take you to the activation form. You need to make sure that the details entered on this page are accurate and match the quote that you obtained and purchased through us. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“All of it........”

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Posted 4 years ago

Hi , Thanks for leaving us your feedback. We're sorry but we're having difficulty understanding your query. Please get in touch with us on the below details if you wish to give us more information to assist you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Less cover than my existing insurance. Also more expensive than my renewal cost.”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“not very competitive quotes”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I received many quotes but when I selected one or two a cover page came up recommending me to a site I did not know anything about.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're struggling to fully understand your query. Can you please get in touch with us on the below details to give us abit more information. We can then look into resolving your query fully. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Policy excess £300 insurance expensive compared for exactly what I asked for I got excess voluntary 0 £95 comp over £80 cheaper”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're struggling to fully understand your query unfortunately however it seems to be regarding your policy excess. Please get in touch with us directly if you would like us to look into this further for you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“The resultant quotes were very poor.”

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Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“tried to amend quote as instructed on quote happy website. I wouldn't recognise my details, asking for a password which I'd never had through Go Compare”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We would suggest going to the insurers website and registering your account if you do not have one currently set up. Please follow this link to do so: https://www.quotemehappy.com/accounts/ If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I have never spent so much time in trying to deal online with "ONE CALL INSURANCE", for my wife. This was one of the companies highlighted by G0 Compare and after 2 hours on my laptop, I am still unsure of the progress in policy set up - I have paid and would like to know what is happening with the insurance certificate. It was quite [painful. I have to deal with my own car insurance now............”

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Posted 4 years ago

Hi Anthony, Thanks for leaving your feedback. We're sorry to hear you found purchasing the policy difficult. Unfortunately we would not yet have confirmation of the sale as this can take up to 30 days to come through. We would suggest contacting the insurer directly to confirm when your policy documentation will arrive. You can get in touch here: https://www.onecallinsurance.co.uk/contact/car-insurance If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“One of the lowest offers was from a website that din't do a proper job using the data I had given on your website and then pestered me with a phone call and bumped the price up way beyond even the offer form my existing insurer. Waste of time.”

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Posted 4 years ago

Hi Hugh, Thanks for getting in touch. We're sorry to hear you had difficulty with the insurer following your visit to our website. Are you able to get in touch with us on the below details to discuss this further, we'd like to know what data didn't go through correctly to the insurer. We look forward to hearing from you. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“It was unnecessarily complicated; it took a long time to complete and was very repetitive.”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. We're sorry to hear you did not find our website easy to use. It is important that all the information is provided correctly in order for the insurers to give you an accurate quote. In the future, please don't hesitate to contact us if you need any help navigating through our website. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“The cost of my renewal car insurance was too high”

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Posted 4 years ago

Hi, Thanks for leaving your feedback. Your renewal quote will be given by your insurer not us at GoCompare as we are a comparison service not your insurer. Please feel free to head over to GoCompare.com to run a new quote and hopefully beat your renewal quote. If you require any further assistance, please let us know by email at customerservices@gocompare.com. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Go.compare.com Reviews