“GO GROUPIE ......Worst retail company ever. Order item over a month ago, not received item, order status or refund. E-mailed 3 times with no reply. Finally found a contact no. (tel: 0203 474 0107) and mid way through conversation you conveniently get cut off. DO NOT USE THIS COMPANY . Managers name is Sadaf apparently.”
“Very bad - twice now. First time ordered a tablet which did arrive but without charger - there is no one to contact - thry don't answer their phones or reply to emails . Second time recently ordered an MP3 player - it never came ! Been 3 months now - absolute rip off - they need to be investigated - I am contacting watchdog .”
“Ordered duvet set but site crashed so ordered again not knowing 1st had gone through..taken money 2 x now still no goods been 1 month.. tried contacting them 3 x still no reply.. will be taking it to trading standards as I want my money back..PLEASE DO NOT TRUST OR BUY FROM THIS SITE”
“Gogroopie do not care about customer service. When they do respond the replies are evasive or responsibility transferring.
Do not pay with Paypal as your will lose any chance to recover your money due to the delays with delivery.
I used them once to try them out and will never do it again. Save your money and time chasing. Don't use!!!!”
“Purchased voucher then paid £4.99 postage to supplier nothing turned up. Too late to claim from pay pal so left out of pocket nobody answers e-mails and no contact address buy with caution from them”
“This company needs investigating - its a total rip-off.... They won't refund money sent to them if products fail to turn up... Its on line THEFT in my opinion.. They wont even answer emails.. I'm contacting Watchdog and Trading Standards”
“I bought a tablet which i cancelled and asked for a refund it took them 2months to give me the refund unable to telephone and had to wait 5 days for a reply via email promised me 3 time that refund would go through and nothing happened very poor service 1st time used will never use again”
“Bought a voucher and decided I wanted a refund a few minutes after paying as I saw another item I liked better further down the page. Have contacted them via the on-site contact form and also sent them an email directly. A week has passed by and as yet no response. Not even a confirmation of receiving my email or contact form. NOTHING. And no refund either. I ended up buying the present I was after from another retailer instead as I didn't want to buy from someone with customer service this bad.”
“Have made four orders from this site and not one has arrived ! Something for watch dog to look into, I should have read these reviews before hand, seems 90% of people are in the same boat. Scam very poor.”
“the most appalling company I have ever come across. I purchased a product but immediately changed my mind. I requested a refund and provided exactly all the information requested but they have ignored my emails and 2 days later they took payment from my paypal account.
Avoid at all costs!!!!!!!”
“Have never received goods or a refund despite numerous emails which sometimes get answered but after a week goes by usually. Have told them I'm complaining to whoever will listen but they're not bothered. Do not buy from this company”
“Do not trust GoGroopie having ordered item which never arrive tried several times to contact them about this but had no answer also no refund given they are making money at our expence”
“I have had two items that never arrived & the customer service is shocking.
I have persistently emailed them & they have occasionally responded but done nothing
Do not use this company as they just keep your money.”
“Very upset with GoGroopie ordered razor blades and never received them , called them several times but never picked up - what a con , I would recommend you to never order from this company as it is a fake.”
“I wouldn't recommend this site to anyone. Emails are never answered, there is no phone number on the website and I'm still waiting for a refund a month later after a fault with their website charged me 3 times!”
“Awful awful awful! Spent £45 no item received-the merchant Ground Level is just as bad no contact by them and when you try and call Ground Level they are not even professional enough to have a voicemail!! Should have just ordered the item from Amazon.”
“wish I'd looked at reviews before ordering, placed an order 9 weeks ago which never came, still not received refund despite numerous emails and them saying they would refund me minus the p+p, the company sending the goods have totally ignored me too, they drag it on until its too late to do any dispute with paypal too, DONT TRUST GOGROOPIE AND NEVER ORDER WITH THEM.”
