“Unfortunately the packaging was awful, it was wrapped so tightly that the plastic split and exposed some of the bears fur! Royal Mail put it into another bag before delivery but the fur was dirty!”
Hello, thank you for the review and the photo, we are sorry that the mailing bag split on the way to you. we do use these mailing bags for all soft items and find them strong and durable, our apologies that the bag was broken on arrival and the bear arrived dirty. Please email us at customerservice@campusgift.co.uk if you would like a replacement bear, we can then advise further. Kind regards, Rebecca @ customer service
“Easy process from start to finish. Quick and efficient service, arrived on time and exactly what I wanted. Thank you CampusGifts will be using you again soon.”
“I ordered a Jellycat Panda from Campus because their prices are so competitive. Unfortunately they sent me the wrong Panda 🐼 so I contacted them to explain. The assistant was extremely apologetic and sent out the correct panda which I received the next day in time for my sons birthday. They also sent a prepaid envelope to return the first one. I am really happy with the product, the price I paid and the service I got. Thank you.”
“This was for a baby. No protective wrapping round the puppy, creased jellycat labels, just a tatty bit of torn tissue. Looked ready for the charity shop. Very disappointing.”
Hi, thank you for your review, we are very sorry that your order arrived without any tissue around the Jellycat item and with the labels creased. Please email a photo to us at customerservice@campusgifts.co.uk and we will of course replace this for you. Kind regards, Rebecca @ customer service
“I was a bit nervous as I hadn’t used this company before. But I must say it was brilliant service, I ordered on a Monday and it was here the same week on the Thursday. I was very pleased with the item I bought for one of our granddaughters for her birthday. Would definitely recommend and use again if needed to.”
English
Deutsch
