“Poorly packaged parcel. The Jellycat Pizza was put in tissue paper and placed inside a soft plastic envelope with no support. It arrived crumpled up in almost a ball shape. Very disappointing.”
“Ordered December 19th and still not received the order the only reason I ordered was because it said online order now and get it b4 Christmas well we on the 1st now and still not received I may aswell cancel now”
“Fraser fir arrived promptly squased up in the most tatty box that had seen better days had to straighteners him out not good for £130 looks good now though”
Hi, thank you for your review, your order shows as delivered by Royal Mail on 30th August at 9.53, i have emailed the details to you. Kind regards, Rebecca @ customer service
“Ordered a crimson jellycat santa for my sons first christmas. Really dissapointed on receipt that the wrong item had arrived and no ability for this to be changed as they had ran out of stock. The lady from customer services was very apologetic and pleasant, however no good will gesture given and I now have to print out returns labels and post the item back in order to get a refund when the error was not mine.”
Hello, Thank you for your review. We are very sorry that the Santa does not look the same as the one shown on our website with the plain red velvet bow and you have received a Santa with a sparkly bow, regrettably, Jellycat have changed the design. We have of course sent you a pre-paid returns label and customer return request form, please send this back whenever you feel safe to do so. Upon the Santa’s safe return we will contact you once we have refunded the item. Apologies again Kind regards, Charlotte@ customer service
Hello, thank you for your review, i am sorry to hear that you are disappointed with the Jellycat items you ordered. We do include sizes and dimension of all our items on our website, so that our customers can make informed choices. If you would like to return the bunny and chick for a refund, please contact our customer service and we can advise further. Kind regards, Rebecca @ customer service
Thank you for your review and photo. I am very sorry to hear that you have not received the gift wrap that you order.
I have of course processed a refund for the gift wrap. We apologise for any inconvenience caused.
Kind regards
Emma @Customer Service
Good morning,
Thank you for your recent review. I have sent you an email to see if we can help you further with your order, and look to rectify any discrepancies for you.
I am sorry for any inconveniences caused.
Kind regards,
George @ Temptation Gifts
Hello, thank you for your review, i am very sorry to hear that the manicure case has broken inside. Please email a photo to us and we will of course resolve this for you.
Kind regards, Rebecca @ customer service
Hello Abiir,
Thank you for your review, we are so sorry to hear that two of the items in your order arrived damaged.
We kindly request that you email a photo of the damaged products that you have received to customerservice@campusgifts.com, on receipt we will of course send replacements out to you with our premium delivery service.
I apologise for any inconvenience caused and look forward to hearing from you.
Kind regards,
Chloe
Customer Service
Campus Gifts
“It's been less than a month of having purchased The Ted Baker pens from this company and the ink has already run out. My work is predominantly computer based and so the pen isn't used frequently and despite this it run out”
Good Afternoon, thank you for review. we are very sorry to hear that the pen you have ordered from us have run out after little use. I can see that you have sent us an email regarding this, to which we have replied requesting photos of the pens in question. Please could I kindly ask for you to reply to our email, and we can look into this further for you and look to rectify this error. Please accept our apologies again for the inconvenience, and we will look to rectify this at the earliest convenience. Kind regards, Customer Services
Dear Lisa, Thank you for your message, be rest assured that we take all security matters seriously.. I have looked at your order and can see you paid via PayPal. As you used PayPal, our system will never have seen your card details. as this is all handled completely by PayPal and we never see any personal card or payment details. This is because PayPal are middlemen, where you pay PayPal, and they then pay us afterwards - Jamie, Technical Dept.
“I am not completely convinced that the Jelly Cat bashful Bunny is authentic. The reason i bought this item was because i had lost the one that my granddaughter was given this Christmas. the item i received was not of the same quality and looked different.”
“I ordered this soft toy keyring which is pictured with a child friendly pink plastic clip, but when it arrived it had a small metal clip which was unsuitable for a child. When I asked the customer service team for advice, I was directed to some small print on the item page which does ideed state that the metal clip may be substituted depending on stock. However the metal clip was not pictured anywhere, and although I was offered a refund, I was told that a postage charge of £3.50 would be deducted from the total - a fee higher than the cost of the item. All things considered, I unfortunately won't be ordering from Campus Gifts again.”
Hello, thank you for your feedback, i am sorry that you are disappointed with the key ring. TY themselves have changed the key-klips and send some that are metal and some that are plastic , which we do advise on our website. On this occasion, if you can email a photo of the one you have received, we will refund you in full for your order, with no need to send the item back to us. I look forward to hearing from you, kind regards, Rebecca @ customer service
“Be aware that this item can "hold" very limited messages. I couldn't get more than six letters on one line, so you cant do Happy CHRISTMAS/BIRTHDAY or ANNIVERSARY. Did expect the letters to be small enough to allow for that, but NO!
Great for I LOVE YOU/HI/SEE YOU LATER, but not much more:(”
Hello Christine,
Thank you for your review. After your call with us last week, we are again very sorry that you are disappointed with the size of the Small Cinematic Light-Up Message Box. As per the product details and photo on our site, the small message box only has enough room for three lines of six letters. The medium and large are recommended for longer messages as a result.
As you have now returned the Small Cinematic Light-Up Message Box back to us, we have of course refunded you for the item back to your original payment card.
Kind regards,
Jaye @ Customer Services.
English