Thank you for your review, i am sorry that you are dissapointed with the size of the plush Gordon highland cow. Having measured those that we have , he measures 36cm from head to toes and 22cm when sitting. If you would like to return Gordon to us for a refund, you are of course welcome to do so, please contact us at customerservice@campusgifts.co.uk and we can of course send the details. kind regards Rebecca, customer service
“This shop just cancelled my order because I infringed their limit per person unintentionally. There were no signs at checkouts or at my shopping cart to warn me about this. I mean, if there had these limits, why don’t you just stop me from proceeding to checkouts. Not everyone is gonna read your long T&C before purchasing. Sign… would not consider buying from here anymore”
“Paid for Premium Service but item didn’t arrive. Took a lot of email's and phone calls to eventually get a replacement sent over a week later. Poor customer service - called my premium service refund a gesture of goodwill even though I had received a very poor service & felt that was the least they could do to compensate me! They have lost a customer but I doubt they care 🤣”
“Missing item from parcel and a used item.
Ordered a jelly cat that didn’t arrive in the parcel but I also recieved a set of dog training buttons that are covered in scratches and even already had a child’s voice recorded on it!”
“DO NOT USE THIS COMPANY!! Good range of products, but sadly products have NOT been received. I reported that my products had not arrived two weeks ago and asked for replacements, fobbed off by Campus Gifts. Reported my products stull not arrived and asked for a refund last week, fobbed off again and told to wait until this week by Roby. Responses were within hours of each other at this point. This week when emailing, had no response regarding a refund, just had an automated reply saying they are dealing with a large volume of delivery queries and replies will take longer (because you have been fobbing everyone off for weeks probably and now it's all mounted up). Why use Royal Mail when they are having issues at the moment anyway! Once they have your money, customer service goes down the pan. Buy from somewhere else to avoid yourself the hassle!!!”
“Ordered and was sent back by Royal Mail . Can’t re order until they receive the parcel back so let’s hope they don’t sell out , been over a week now I’m £59 out of pocket . Big happy will not use again :-(”
Hi, thank you for your review. As unfortunately the address that you entered on your order was incomplete and missing the property number, Royal Mail will return it to us. As in our email correspondence , we will let you know once it is returned to us and can then arrange for the parcel to be re-sent or refunded. Kind regards, Rebecca @ customer service
“This was for a baby. No protective wrapping round the puppy, creased jellycat labels, just a tatty bit of torn tissue. Looked ready for the charity shop. Very disappointing.”
Hi, thank you for your review, we are very sorry that your order arrived without any tissue around the Jellycat item and with the labels creased. Please email a photo to us at customerservice@campusgifts.co.uk and we will of course replace this for you. Kind regards, Rebecca @ customer service
Hello, thank you for your review. I am very sorry that you feel that we wasted your time. As explained, as our Jellycat is in short supply and high demand, most items are limited to 2 per customer, however, there are a few exceptions as some in very short supply are limited to 1 per customer. We try to be fair to all our customers to give everyone a chance to own some of the most popular designs. As you ordered 2 toast bags, limited to 1 per customer, we cancelled 1 from your order and refunded. Once again, our apologies for any inconvenience and disappointment caused, kind regards, Rebecca @ customer service.
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