GetHair Reviews

Name: GetHair
Address: 85 Great Portland street,, London, London Borough of Hammersmith and Fulham
Rating: 4.82

4.8 Rating 456 Reviews

97 %

of reviewers recommend GetHair

Company Reviews

Metrics

Info

4.8

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

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Phone:

020 3868 3600

Email:

ask@gethair.co.uk

Location:

85 Great Portland street,,
London
London Borough of Hammersmith and Fulham
W1W 7LT

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Anonymous

GetHair 5 star review on 25th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From making contact through to the after care, everything was great with Get Hair. I went with my girlfriend and made a holiday of it, first visiting the beaches in the south before heading north to Istanbul for the procedure and some sightseeing. Was apprehensive about the procedure during the holiday but I needn't have been, was absolutely fine, it was more a strange sensation for each part of it but not overly painful. Felt a little beaten up and swollen afterwards but from reading other peoples experiences I knew that would be the case and made sure I had a couple of days after to recuperate. After I came back my timeline pretty much followed exactly how I was told it would, hair fell out as expected, then took about 6 months to regrow, first haircut was a definite milestone. Really great experience with Get Hair, so much so I have since referred two of my friends and they have also had great results. Would definitely use them again in the future if I felt I wanted to.”

Helpful Report

Posted 2 years ago

“Great service and consulting”

Helpful Report

Posted 9 months ago

“I had a hair transplant in Turkey a month ago, I chose Gethair to organise the procedure since they are one of the few companies in Turkey to offer direct involvement of a qualified surgeon in my case Dr Tayfun (a member of ISHRS) for the procedure. I must say although I was apprehensive at first I actually found the whole process easy and Mr Kaan and his team from Gethair were professional, spoke good English and helped address any queries i had about the procedure. Importantly i think I received an honest consultation about whether I was a good candidate for a hair transplant and how low my hairline should be for my age and baldness level. We are all unique with a limited number of donor grafts available and experienced surgeons should seek to offer what is appropriate and realistic for you so you can get the best out of your hair over your life time. Every step from collection at the airport, to accommodation, and transport to and from the hospital was taken care of with minimal effort required from me. I felt the hotel i stayed in was good and clean and appreciated the meals and the service. I only spent 2 extra days after the surgery at the hotel to recover before flying back to England and I felt absolutely fine throughout my journey home. I was given a post op care package to help with the healing process which has been helpful in getting rid of the scabs etc and the Gethair team were responsive in addressing any concerns/ queries I have had about my post op progress which is an important sign to me that they care for their clients. I feel the procedure went well, but I need to wait 6+ months for the grafts to start to grow before I start to see the results. I have no problem recommending Gethair for those who are looking for an affordable but good quality customer oriented service. Thankyou to Mr Kaan and the Gethair team.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your detailed experience with Gethair. We are delighted to hear that you found the entire process seamless and that Dr. Tayfun and our team met your expectations. It’s wonderful to know that the honest consultation, the care provided, and the comprehensive post-op support have made a positive impact on your journey. We wish you all the best as you await the results and are here to support you every step of the way. Warm regards, The Gethair Team

Posted 1 year ago

“I was extremely satisified with the whole process! The pre-consultation prior to arriving in Istanbul for the surgery was simple and easy to understand. Any queires were answered in a timeley fashion. I arrived at the airport with clear insutuctions to follow - I could not fault the transportation service provided between the Airport, the hotel and the clininc. Water was provided in the taxi upon arrival was a nice touch. The driver was attentive following my surgery, making sure I didn't bang my head getting in out out of the taxi (which being over 6ft tall is easy to do!) which showed how much they cared. The hotel was great - it had everything I needed during my short stay there. The staff were lovely and the food was delicious! I thought the team at the clinic were great throughout the whole day of the surgery. I felt like I was in a safe company, I felt comfortable and well looked after by all members of the team. Going back to the clinic the day after my surgery, for the post-op wash, again was an easy process. I was given all the instructions and post-op products in a hamper which was a good send off to an overall superb experience. I cannot recommend enough!!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic review! We are thrilled to hear about your positive experience with us. We strive to make the entire process as smooth and stress-free as possible, from pre-consultation to post-op care, and it's wonderful to know that you found everything easy to understand and well-organized. Our team takes great pride in providing attentive service, and we're glad to hear that the transportation and accommodation met your expectations. Your kind words about our clinic team and the care you received during and after the surgery mean a lot to us. Ensuring our patients feel safe, comfortable, and well looked after is our top priority. Thank you again for your recommendation. We truly appreciate your feedback and are delighted that you had a superb experience with us.

Posted 1 year ago

“I want to thank kaan for introducing me to Dr Aranas from Chicago area. It’s been a year and the results are fantastic. I just went back for my last procedure to finish up touchup in the crown area. I can’t wait to see the results. Thanks again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave a review. We're thrilled to hear that your experience with Dr. Aranas has been fantastic, and that you're pleased with the results after a year. It's always rewarding to know our efforts are making a positive difference in our patients' lives, especially when completing such important procedures. We noticed that the review was rated with 3 stars, typically indicating an average experience. Since your feedback seems very positive, we're wondering if the star rating might have been selected by mistake. We strive for excellence and are committed to improving in any way we can, so your honest feedback is invaluable to us. If your experience was indeed positive and met your expectations, we kindly ask if you would consider updating your star rating to reflect your satisfaction. Of course, if there are specific areas where you feel we could improve, we'd be grateful to learn more so we can make your next visit even better.

Posted 1 year ago

“I had my surgery in 2018 and really had not thought about reviewing until now. So I sent pictures over and was told I was getting 3000 grafts and was given a run down of what I was getting done. When I finally got to turkey the surgeon insisted I changed my plan to do something different to cover some parts on the top, but I insisted on my original plan of having more coverage at the front. The hotel I was in and the moving around was really good. I was treated well and the hotel was quality. My issues started on surgery day. My surgeon who had seen me at my consultation performed the first 3-5 minutes of my procedure then left and never came back and random girls completed the rest of the surgery. I had an issue through my surgery when they were adding more anaesthetic via needle and they jabbed my head around 12 times in 10 seconds and I could feel everything and actually went into light shock due to the pain, I thought I was going to pass out. 5 and a half years later and I remember as a core memory. There was no chance I was given 3000 grafts. Fast forward and the grafts didn’t work and maybe 10/15% of the new hair worked, but. It enough to make even a small difference. The main thing was the procedure and it was rushed and not completed by the surgeon and was what I paid for. The jabs during were excruciatingly painful and only stopped when I brought it up before I nearly passed out. After care instructions were clear and I followed to the letter. Didn’t work. Based on my experience I cannot possibly recommend.”

Helpful Report

Posted 1 year ago

We appreciate your feedback and the opportunity to address the concerns raised in your review. It's crucial for us to understand and reflect on every patient's experience to continually improve our services. We were surprised to learn about your dissatisfaction, especially considering your decision to enroll in our referral partner program in 2020. This action suggests a level of confidence in our services that contrasts with the concerns now being expressed. Normally, our referral partners are among our most satisfied patients, who feel confident recommending our clinic to others based on their positive experiences. This discrepancy has led us to wonder if there might have been aspects of your care or the outcome that met your expectations, or if there has been a change in your perspective since then. It's important to clarify that while Dr. Tayfun played a significant role in your surgery, including performing the incisions and a majority of the extraction, our clinic's approach involves a team of highly skilled professionals, not random girls as you indicated. This collaborative effort ensures that every stage of the procedure is executed with the utmost care and expertise. We regret any misunderstanding about the specific roles played by each team member during your procedure. We understand that the outcome of medical procedures, especially those involving biological factors like hair graft survival, can vary significantly among individuals. Despite our team's high level of expertise and commitment, individual responses can differ due to factors beyond anyone's control. Given the concerns you've raised nearly 5 years after the operation, we're keen to understand more about your current perspective and how we might address any unresolved issues. Please feel free to reach out to us directly to discuss this matter further. We are here to support you and address any additional concerns you may have.

Posted 1 year ago

“I could not be happier with how things have turned out with my transplant. From start to finish the information and support was first class. I'm now nearly 6 months post-op and have noticed a huge difference - my friends and family are always commenting on it. It's had a hugely positive impact on my self confidence.”

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Posted 1 year ago

“Everything was as I was told. Great friendly people and great results. I highly recommend”

Helpful Report

Posted 1 year ago

“From my initial consultation with Gethair to the treatment at the clinic with Dr. Tayfun and his team I felt completely at ease, the professionalism and service are second to none and I would highly recommend Gethair to any future patients. I am now 2 months post-procedure and my hair is making great progress! Thanks Gethair!”

Helpful Report

Posted 1 year ago

Dear Elliott, Thank you so much for sharing your experience with Gethair. We're thrilled to hear that you felt at ease throughout your journey and are satisfied with the professionalism and service provided by Dr. Tayfun and our team. It's great to know that you're making excellent progress two months post-procedure. We're looking forward to seeing the continued development of your results. Please remember to respond to our follow-up emails. Your updates are invaluable in helping us track your progress and ensure you receive the best possible care.

Posted 1 year ago

“Good service and team. Waiting for the results.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your thoughts about our service and team. We're pleased to know that you've had a positive experience so far. As you eagerly await your results, please remember how crucial your journey is to us. To better assist you and monitor your progress, we kindly ask that you respond to our follow-up emails with photos attached. These updates are essential for ensuring you receive the best ongoing care and support. We're here for you every step of the way and look forward to seeing your transformation.

Posted 1 year ago

“Price was more expensive than most other clinics and they used about half of the grafts other places used.. Dr İlker is beyond rude so make sure you don’t have any questions , I’m 14 months post op and can’t style my hair any way apart from pushed forward. Incredibly unhappy with my results”

Helpful Report

Posted 1 year ago

We are truly sorry to hear that you are not satisfied with the outcome of your hair transplant procedure. Your feedback is extremely important to us, and we are committed to addressing your concerns. Regarding the number of grafts, we understand your point about the quantity used. In cases like yours, classified as Norwood 3, the focus is primarily on the front section of the scalp. For such cases, implanting over 2000 grafts is aligned with best practices and medical guidelines. It is important to understand that implanting 4000 grafts in this specific area is not typically feasible or advisable. n terms of our pricing, we assure you that our rates are competitive, particularly when considering that our surgeries are conducted by highly experienced medical professionals. Our goal is to provide the highest quality care at a fair price. We regret to hear about your experience with Dr. İlker and apologize if it did not meet your expectations. We take such feedback seriously and will look into this matter internally to ensure a higher standard of patient interaction. We would appreciate the opportunity to discuss your case further and see how we can assist you moving forward. Please feel free to reach out to us at your earliest convenience, so we can better understand your situation and seek a resolution. Regards, Team GetHair

Posted 1 year ago

“I was unsure initially of what to expect in this procedure and was pleasantly surprised by the whole experience. From the friendly and welcoming staff, to the procedure itself which went very smoothly, to the point where I fell asleep a couple of times. The after care has also been first class, with many check ins and you can tell they really care about your results.”

Helpful Report

Posted 1 year ago

Dear David, Thank you ever so much for your kind 5-star review. It's truly heartening to learn that you were well looked after by our team and felt at ease throughout the procedure. We take great pride in our aftercare, and it's wonderful to hear that it resonated with you. Your well-being and satisfaction are paramount to us. Should you have any further queries or require assistance, please don’t hesitate to get in touch. Warm regards, Team GetHair

Posted 1 year ago

“Excellent service from beginning to end”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We're thrilled to hear that you had an excellent service experience from beginning to end. We really appreciate the time you've taken to review GetHair.

Posted 1 year ago

“Kaan is fantastic and he is with you every step of the way, gets back to you quickly with a phone appointment and is very regularly in touch by email. All the info is clear and this is a legit business operation. The service in Istanbul is great and it's also a great city to visit, the clinic has a high level of professionalism. Beware there's an extra cost for non-essential medicines that might be cheaper to source in the UK, again Kaan can help with that.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with GetHair. We're glad to hear that you found our services in Istanbul to be professional and that you enjoyed your time in the city. Your trust and satisfaction are our top priority. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards

Posted 1 year ago

“Very professional before and after the treatment. service was excellent everything informs you before having an operation and aftercare.”

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Posted 1 year ago

“I can’t tell you how happy I am with the results. It’s just unbelievable to see hair growing where it was completely bald. No more filler no more powders. It just keeps growing I keep thinking it’s all going to fall out. It’s such a life changing experience. Confidence is back to 100 percent. Should of had this done year’s ago i”

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Posted 2 years ago

“I am six weeks post-transplant after having surgery on the top and crown, having already had the hairline done pre covid with great results. Get Hair gives you all the information and care that you need to feel both confident and comfortable. I am delighted with the outcome and recommend them to everyone, i have even booked my son in for the same procedure im that confident in them. First-class experience and results.”

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Posted 2 years ago

“GetHair were recommended to me by a friend - from the get-go they were very professional and attentive and good contact through all the steps. Kaan gave me an initial consultation and we booked my op once I paid my 500-euro deposit. Flights and cabs and accommodation are included in the price which is great. The hotel we stayed in was very nice. The day of the op its self I was disappointed with one crucial part of the consultation with Dr T which was the drawing of my hair line and giving me realistic expectations of how it would look – this was very disappointing and now I am not happy with the hair-line but have to live with it for now. This part of the of the process was rushed and not explained fully to me even though it was crucial which is a pity because Gethair had everything else worked out perfectly for me. In saying that I am hopeful that the final results will be ok. Dr T and his team were very good this I will say but this crucial part of the process takes from any of the positives on the op day. Would I recommend GetHair – YES!!! But just make sure you cover all the steps in the day of the op with your Dr and do not feel rushed and make sure they show you the hairline before you leave the op room. Best of luck to everyone… I am hoping it will all be worth it. Also, after care info was really good.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We are glad to hear that you found our team to be professional and attentive throughout the process, and that you were satisfied with the aftercare information provided. We understand that having a hair transplant surgery can be a big decision, and we are sorry to hear that you were disappointed with the drawing of your hairline and the expectations set by our doctor during the consultation process. However, we want to clarify to the readers that our doctor initially drew a hairline that you thought was too low. You then requested and instructed a new hairline to be drawn, but unfortunately, you found the final hairline to be too high after the operation. We want to assure you that our doctor always strives to achieve the best possible results for our patients and takes into account their preferences and expectations. We apologise if you felt rushed, as we understand that this is a crucial part of the procedure. We want to thank you again for choosing us for your hair transplant surgery. We value your feedback and want to ensure that you receive the best possible care and results. If there is anything else we can do to improve your experience with us, please do not hesitate to let us know. Sincerely, GetHair

Posted 2 years ago

“A fantastic service with fantastic results. From initial consultation through to aftercare, the team offer a wonderful service. I'm over the moon with the results.”

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Posted 2 years ago

“Professional, courteous and I wouldn't hesitate to recommend the service as it was far and above anything I could have asked for. A superb experience from start to finish.”

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Posted 2 years ago

GetHair is rated 4.8 based on 456 reviews