Hi Paddy,
Thank you for your review.
I am very sorry to hear you are not happy with your item. I have searched through our help desk and i can see there has been no correspondence regarding this issue.
Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards,
Rachael
Customer Service Manager
Good Afternoon Mr Kunwar,
Thank you for your review.
We really appreciate your comments regarding our customer service. I am very sorry to hear you are not happy with your item, i have searched through our help desk and i can see there has been no correspondence regarding this issue.
Please contact us at info@geargeek.co.uk if you would like further assistance to resolve this matter.
Kind Regards,
Rachael
Customer Service Manager
Hi Duncan,
Thank you for your review, I have also responded to your comments below.
I am very sorry to hear you are not happy with your item.
I have searched through our help desk and i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Hi Simon,
Thank you for your review.
I have checked through our help desk and i can see no correspondence regarding this issue.
Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Good Evening Chloe,
Thank you for your review.
I am very sorry you are not happy with your item.
I have searched our help desk and i can see no correspondence regarding this issue, please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Good Afternoon Tara,
Thank you for your review.
I have checked your account and i can confirm you did indeed by an item from us. You must shop online a lot to forget what you buy! 😁
If you need any more information regarding this please email us at info@geargeek.co.uk or call our customer service office on 0113 4676762.
Kind Regards
Rachael
Customer Service Manager
“Very basic, the screen doesn't stay lit long so during exercise it's not great. Its hard to see the screen when you are out running i struggle to see it with the reflection of daylight. Doesn't link to strava, doesn't measure speed of running. If you just want a calorie burn counter it's ok, as for the rest I would spend the extra money and get a better product”
Hi Stephen,
Thank you for your review.
I am very sorry to hear you are not happy with your item.
I have searched through our help desk and i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
“I purchased a full set of ink cartridges for my HP printer. Although in the past I had no problem, this time I simply could not get any printing done at all, as well as one of the cartridge leaking very badly.
I tried several time to call the Leeds number, but either the telephone was immediately disconnected or I was simply put on hold for ages without anyone answering.
I decided to purchase a full set of genuine HP cartridges to get my printing do and ths is what I will do in future.”
Good Evening Luigi,
Thank you for your review.
I am very sorry for any inconvenience this may have caused you, Our customer service office is open Monday-Friday 9am-5pm this is the reason you would not have been able to contact us.
I have searched though our help desk & i can see there has been no correspondence regarding this issue.
Please contact us at info@geargeek.co.uk & a member of our team will be able to resolve this for you.
Kind Regards
Rachael
Customer Service Manager
Hi Maddsar,
Thank you for your review.
I am very sorry you are not happy with your item.
I have checked through our helpdesk & i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk & a member of our team will be more than happy to assist you.
Kind Regards
Rachael
Customer Service Manager
“Purchased earphones which came dirty and used. Had to use a packet of wipes to clean it. Then the quality of sound was awful. Went straight in the bin.”
Good Evening Naz,
Thank you for your review.
Our products are sent out as sealed units if there was an issue with the product itself when it was manufactured this would be the only cause, we do not sell used products.
I have checked through our helpdesk & i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk & a member of our team will be more than happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Good Evening Ryan,
Thank you for your review.
I am very sorry you are not happy with your item & that it has arrived to you in this condition. Please email me at info@geargeek.co.uk & i will arrange for a replacement to be sent to you asap.
Thanks
Rachael
Customer Service Manager
Good Evening Millie,
Thank you for your review.
Please note as stated on the product page this device is designed to transfer data not to stream audio please click here to read the description of this item again: https://www.geargeek.co.uk/Apple-Lightning-to-30-Pin-Adaptor.
I have checked our help desk & i can see that there has been no correspondence regarding this issue.
Please visit our website, click the return my order section fill in all the required information & a member of our returns team will get back to you ASAP.
Kind Regards
Rachael
Customer Service Manager
Good Evening Thomas,
Thank you for your review.
I am very sorry to hear you are not happy with your item.
I have searched through our help desk & i can see there has been no correspondence regarding your item.
Please contact us by following the below link & a member of our team will be more than happy to assist you.
https://www.geargeek.co.uk/return-my-order/
Kind Regards
Rachael
Customer Service Manager
“I would not even bother purchasing these wireless earphones, they are not fit for purpose. Unless you bought them to stand still and listen to music then go ahead, but if you plan on doing any form of exercise then I would not buy these. They fell out every 5 steps and therefore ending up running without.”
Good Afternoon Pippa,
Thank you for your review.
I am very sorry to hear you are not happy with your Item. There is an element of one size can't fit all for this type of product but it's very rare we have any issues so it's unfortunate you seem to be a size this particular product doesn't cater for, The dimensions of this item are also listed within the product page.
Please may i recommenced our new product - Compatible Earbuds Apple Airpod 2 which has some amazing reviews & also this type of fit would possibly be more suitable for you, I have placed the link below.
https://www.geargeek.co.uk/compatible-earbuds-apple-airpod-2
I have checked our help desk & can see that an agent has not been contacted regarding this issue, you can visit our website here: https://www.geargeek.co.uk/return-my-order/ fill in all the requested information & a member of the returns team will be more than happy to assist you.
Kind Regards,
Rachael
Customer Service Manager
Delete
Good Evening Charlotte,
Thank you for your review.
I am very sorry you are not happy with your item. I have searched through our helpdesk & i can see there has been no correspondence regarding this issue.
Please follow the below link, fill in all the information & a member of our returns team will be more than happy to assist you.
https://www.geargeek.co.uk/return-my-order/
Kind Regards
Rachael
Customer Service Manager
Good Morning Gary,
Thank you for your review .
I am very sorry your item is not working correctly. I have checked our help desk & i can see that there has been no correspondence to resolve this issue.
Please follow the link below to to open a returns request & a member of our team will be more than happy to help you.
https://www.geargeek.co.uk/return-my-order/
Kind Regards
Rachael
Customer Service Manager
“The item was delivered as described. Unfortunately the screen protector does not fit well on the S9 curve screen, despite being sold describing it to.
There was no instructions in the packaging.
The screen protector consists tly lifts away from the screen which does not allow functions on the phone to work effectively.”
Good Afternoon Joanne,
Thank you for your review.
I am very sorry to hear that your item is not functioning correctly. All our items have instructions to ensure they are set up in the correct way im very sorry yours was missing, Please also check under the plastic case as sometimes they are here.
I have searched our helpdesk & i can not find any correspondence regarding this. Please contact us at info@inksdirect.org.uk to speak to one of our team.
Alternatively you can visit our website click the 'return my order' section & a member of the returns department will be more than happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Good Afternoon Jo,
Thank you for your review.
I am very sorry to hear you are not happy with your item.
I have checked our help desk & can see there is no correspondence regarding your item.
Please contact us at info@inksdirect.org.uk, Alternatively you can visit our website, click 'return my order' section follow all the instructions & a member of our returns team will be more than happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Good Evening Rosalind,
I am very sorry to hear you have not received your item.
I have checked your account with the order number you have provided & there seems to be an issue with your address which you manually entered at the check out.
Please could you contact us at info@inksdirect.org.uk & we can resolve this right away & have your item re sent on a free next day delivery once we have all the correct delivery details.
Kind Regards,
Rachael
Customer service Manager
