“The delivery was quick the product was rubbish.The 2nd time i have ordered the ipod earphones.After 12 days the sound went in one ear.Both times have broke.Only £5.99 but they are cheap and nasty.Wont waste money again.you pay for what you get.Stick with apple”
Hi Lewis,
Thank you for your review. I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards,
Rachael
Customer Service Manager
Hi Joanna,
Thank you for your review.
I have checked your tracking information and this states your item was delivered on 11/12/19.
Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards,
Rachael
Customer Service Manager
Hi Mohammed,
I am sorry to hear that you are experiencing issues with this product.
I have searched through our helpdesk and i can not see any correspondence regarding this issue.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards,
Rachael
Customer Service Manager
Hi Julian,
Thank you for your review.
I have checked our tracking system and your item states this has been delivered. I have searched through our helpdesk and i can see there has been no correspondence regarding this issue.
If you need further assistance please email us at info@geargeek.co.uk or call us on 0113 4676762 and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
“The earphones that I ordered were appalling. Whilst using them on a phone call they would make high pitched screeching noises on the other end of the call. And within a week of having them, one earphone stopped working, and so did the microphone. Not impressed at all”
Hi Daisy
I am sorry to hear that you are experiencing issues with this product. I have searched through our help desk and i can see there has been no correspondence regarding this issue.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards,
Rachael
Customer Service Manager
Hi Alex,
I am very sorry to hear you are not happy with your item.
Please contact us at info@geargeek.co.uk if you would like to discuss this in more detail.
Kind Regards
Rachael
Customer Service Manager
Hi Saluja,
If there is anything you would like to discuss in more detail, please do not hesitate to contact me directly on 0113 4676762 Mon-Fri 9am-5pm
Thanks
Rachael
Customer Service Manager
Hi Michael,
If there is anything you would like to discuss in more detail, please do not hesitate to contact me directly on 0113 4676762 Mon-Fri 9am-5pm
Thanks
Rachael
Customer Service Manager
“I ordered 2 earphones only got 1, called customer service I was told that they would send another , never got it. Called customer service again and was told that I should send a picture of the package. Told the lady why was I never told this in the first time I called , now obviously I don't have the package anymore. Told to sent an email for investigation, please the earphones cost £5, don't have time to be chasing no need to lie for something that is so cheap just wanted what I paid for, simple. Never ordering again nothing from it, keep the money looks like you need more than me.”
Hi Ana,
Thank you for your review.
I have searched through our help desk and i can see there has been no correspondence has regarding the above.
Please email us at info@geargeek.co.uk to resolve this issue.
Kind Regards
Rachael
Customer Service Manager
Hi Alex,
Thank you for your review.
I have checked this order and this was a declined payment and the reason this item was never received.
You will have received an email at the time you attempted to make the purchase from Gear Geek advising you that the payment method was declined and advising you to contact us if your order was still required.
If you would like to discuss this further please contact me on 0113 4676762 Mon-Fri 9am-5pm or you can email us at info@geargeek.co.uk
Kind Regards
Rachael
Customer Service Manager
“I had high hopes for the product but unfortunately my headphones didn’t work at all. One ear has never produced sound whilst the other only connects some of the time.”
Good Evening Oliver,
Thank you for your review.
I am very sorry to hear you are having issues with your item. Please email us at info@geargeek.co.uk and mark in the subject line 'FAO RACHAEL' and i am sure we can resolve this for you immediately.
Kind Regards
Rachael
Customer Service Manager
Hi Rbiya,
Thank you for your review.
As stated on the product page this item is not listed as compatible.
Please contact us at info@geargeek.co.uk and we can arrange for you to return your item.
Kind Regards
Rachael
Customer Service Manager
Good Evening John,
Thank you for your review.
I am very sorry to hear you are experiencing issues with your item, please email us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Alternatively, you can follow this link https://www.geargeek.co.uk/return-my-order/ to open a returns request.
Kind Regards
Rachael
Customer Service Manager
Good Evening Andrew,
Thank you for your review.
I am very sorry to hear you are not happy with your item. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Alternatively, you can follow this link https://www.geargeek.co.uk/return-my-order/ to open a returns request.
Kind Regards
Rachael
Customer Service Manager
Good Morning Marilyn,
Thank you for your review.
I have checked through our help desk and i can not find any correspondence regarding this issue.
If you still require some assistance regarding your smart band please email us at info@geargeek.co.uk or you can call us on 0113 4766762 Mon-Fri 9am-5pm.
Kind Regards,
Rachael
Customer Service Manager
Good Morning Salman,
Thank you for your review.
I am very sorry to hear you are having issues with your item. I have searched through our helpdesk and i can not see any correspondence regarding this matter.
Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Hi Emma,
Thank you for your review.
I am very sorry to hear you are not happy with your item, i have checked your order and i can see that you did not pay for the next day delivery service and selected the standard 2-3 working day delivery at the checkout, this is the reason you did not receive your item the next day.
In regards to your item been faulty if you would like to discuss further please do so by emailing us at info@geargeek.co.uk and a member of our team will be happy to assist you.
Kind Regards
Rachael
Customer Service Manager
Good Afternoon David,
Thank you for your review.
Please understand on the website it clearly states this item is not compatible with the device you have stated above.
If you would like to return your item please do so by visiting our website , click ‘return my order’ fill out all the requested information and a member of our returns team will get back to you.
Kind Regards
Rachael
Customer Service Manager
