“Awful, ordered earpod pro on 28th April, not arrived, tracking number does not exisit, no response to online webchat or email, always states there is not a memeber of the team to answer calls. My 12yr old daughter wanted to buy Apple pods, we discouraged and after looking she chose this and gave me £40 of her own money so I could pay by card, guaranteed fast delivery and dispatch. Ordered on the 3rd May, confirmation on the 4th with royal mail tracking order, that does not show as a valid number on the RM website, RM say not valid. Wish I had not bothered and will be seeking consumer legal advice.”
Hi Ian,
Thank you for your review.
As previously advised this item is for data transfer only not audio, I am very sorry this was not the item for you.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards,
Rachael
“order no. 209741 Please do not use, horrific response to a product ordered on the 3rd May for my daughters 12th birthday - product geargeek pro earpods - we discouraged her from using all her money on apple pods - after searching we chose these, she gave me £40 of her own money so I ordered, confirmation next day with royal mail tracking dispatch number that royal mail say is not a genuine tracking number, telephoned continuously there are never any agents available, I have emailed and used webchat given my email and contact number - no response. No product received and devestated 12 year old. Do not believe the reviews - awful - will be starting consumer action.”
“Ordered Genuine Samsung 7 charger cable. Can't say whether it was genuine or not, I have my doubts, because it literally fell to bits within the first few days. Got in touch with Gear Geek to ask for a replacement. Had to fill in a form with all the information and a photo and wait for authorisation. I had a new one within the week. However it was the wrong cable!! Emailed them and asked for the correct replacement. I was asked to fill in forms etc again. I give up its not worth my time. But hopefully by writing this I will save YOU time!!”
Hi,
Thank you for your review.
I have checked your order and i can see the replacement order was the same item as the original.
Please email us at info@geargeek.co.uk if you would like to discuss this further.
Thanks
Hi Richard,
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Thanks,
Rachael
Hi Kai.
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Thanks,
Rachael
Hi Tamas,
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Thanks,
Rachael
Hi Hugh,
Thank you for your email.
Please see below as stated on the product page here: https://www.geargeek.co.uk/Apple-Lightning-to-30-Pin-Adaptor
Please note the device is designed to transfer data not to stream audio.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards
Hi Jamie,
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Thanks,
Rachael
Hi Rory,
I have searched through our help desk and i can not see that you have contacted us in regards to this issue.
Please email us at info@geargeek.co.uk and a member of our team can look in to this immediately for you.
We do apologise for any inconvenience.
Kind Regards,
Rachael
Hi Grace,
Thank you for your review.
Please understand it is clearly stated in the title of this item that it is a Type C fitting not a lightning cable.
Also there is clear images for you to see before purchasing. If you would like to return your item for a refund please follow this link https://www.geargeek.co.uk/return-my-order/
Thanks,
Rachael
“Sorry but these ear buds are not worth the money that i feel like i have wasted, the earbuds only last about 10 songs then the charger when fully charged runs down very quickly, bought some new ones and sold these.”
Hi Samantha,
I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards,
Rachael
“Not impressed at all. Didn't work and when I looked at the returns procedure it was so convoluted I gave up. Don't recommend and will not be using you again”
Hi Katherine,
Thank you for your review.
I am very sorry you feel this way, please email me at info@geargeek.co.uk and i can help resolve this issue for you.
Thanks
Rachael
Hi Mawada,
Thank you for your review.
I have checked your order and i can see you have missed your house number when you manually entered the shipping address at the checkout.
Please email us at info@geargeek.co.uk and we can resend with the correct address or refund your order.
Thanks,
Rachael
Hi Narindpal,
Thank you for your review.
Have you submerged this item in water? Please email me at info@geargeek.co.uk as i would like to take some more information regarding your watch as this item is extremely popular with a very low return rate.
Thanks,
Rachael
Hi Marie,
Thank you for your review. I am sorry to hear that you are experiencing issues with this product.
In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch.
https://www.geargeek.co.uk/return-my-order/
Kind Regards.
