Name: iGO4
Rating: 4.04

“Good value for money,easy to complete the forms,very pleased with out come..”

Posted 1 year ago

Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Regards, Holly

Posted 1 year ago

“Got to be the worst insurance company around. I sold my car 4 months ago and have been trying to cancel the insurance ever since. I tried logging on to my ‘online account’ but they say the password is incorrect. Every time I put in an email address to reset, I get a message saying we have retrieved your details and you will receive an email shortly. Must have done this 50 times now! Then I tried putting in another email address which wasn’t linked to my account and got the same message!!! There’s no email address to cancel on their website and when you call you’re on hold for hours before the line then goes dead. I’m starting to think these people are scammers and they won’t let you contact them to cancel a policy. I’ve now cancelled my direct debit with them and we’ll see where that gets me. BE VERY WARY OF THIS COMPANY”

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Posted 1 year ago

We are sorry to hear you are unhappy with the service received. There currently aren't any technical issues with the online portal so this is something we need look into for you. A representative can do this over the phone, as well as cancel your policy for you. You will on occasion need to wait to get through to one of our agents but, our wait times are not as described. May I check the number you are calling? Our Customer Service number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have Live Chat and social media messaging options. Regards, Holly

Posted 1 year ago

“Good value for money,easy to complete the forms,very pleased with out come..”

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Posted 1 year ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with iGO4 so far! Many thanks, Adam

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 1 year ago

We're sorry to hear you are unhappy and are experiencing communication issues. Thank you for bringing this to our attention. When a policy is taken out, you are sent a welcome email which contains your policy documents and certificate of insurance. We are sorry if you have not received this, that is unusual. You can email us but it is not the quickest method of communication with us as the emails are answered in date order. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have a Live Chat social media messaging option. If you would like to email us with your information, we can take a look into this for you. I will send you contact information. Regards, Holly

Posted 1 year ago

“Best price around, after LV more than doubled my premium, and that’s with 10+ years claim free. Happy days 😄😃🤪”

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Posted 1 year ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Posted 1 year ago

“Best price around, after LV more than doubled my premium, and that’s with 10+ years claim free. Happy days 😄😃🤪”

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Posted 1 year ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Posted 1 year ago

“Spoke to the agent called Chris ( from Swindon ) and he was first class . Very efficient, helpful, straight forward, clear and knowledgeable which was a refreshing change from my current/ previous insurance provider ( who over the many years I’ve been with them have offered extremely poor customer service which made me dread my renewals but were very competitively priced ) so it was great to get the service and the good price together.”

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Posted 1 year ago

Thank you for your kind words - we’re glad your experience with Chris has been great. We look forward to continuing to provide you with this level of service.

Posted 1 year ago

“Easy to use”

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Posted 1 year ago

Hi Heather, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Kind regards, Angela

Posted 1 year ago

“Not happy at all with the service. Would not listen to any representations l made so I cancelled my policy. Will not use again.”

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Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your policy number, full address and date of birth to reviews@igo4.com, we’ll be happy to answer any questions you have. Many thanks, Angela

Posted 1 year ago

“Done really quick online”

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Posted 1 year ago

Hello, Thank you for your review. Kind regards, Holly

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

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Posted 1 year ago

“Professional and wonderful Staff”

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Posted 1 year ago

Hello, Thank you for your review. Kind regards, Holly

Posted 1 year ago

“Quick and reasonable too”

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Posted 1 year ago

Hello, Thank you for your review. Kind regards, Holly

Posted 1 year ago

“Thank you for sorting out my insurance”

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Posted 1 year ago

Hi Steven, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many thanks, Sarah

Posted 1 year ago

“Quick and reasonable too”

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Posted 1 year ago

Hi, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn

Posted 1 year ago

“Yes the conversation about the car insurance was very helpful that is why I decided to take out insurance with you and the cost was a lot better cheer bill feeney”

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Posted 1 year ago

Hi, What a wonderful review - we truly appreciate your comments. We’re happy to hear that our staff and service have made the experience great for you. Many Thanks, Kathryn

Posted 1 year ago

“Good quick service,”

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Posted 1 year ago

Hi Dennis, Thanks for such a great review. We work hard to offer the best service possible for our customers, so we’re very happy to see this reflected in your feedback. Many Thanks, Kathryn

Posted 1 year ago

“The website is iffy if using a smaller browser provider... If you use Chrome etc then all went through swimmingly online. Its only been a day but very good for buying (and saving money) part. If all docs seem to give me what I read I would get in my policy then great if not then I will update this review :) Thankfully they use this review site as the others like Trustpilot etc are paid for reviews in my opinion and they question ALL honest reviews that are not very supportive of their 'business clients', you all know what I mean... Shalom Always everyone :)”

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Posted 1 year ago

Hi Gary, Thanks for your feedback and for taking time out of your day to leave us a review - we do appreciate it. We’re thrilled you’re happy with the service you have received. Many Thanks, Kathryn

Posted 1 year ago

“Suitable for my needs, and with all price increases within the industry, found .the insurance I required most acceptable.”

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Posted 1 year ago

Hi Colin, Thanks so much for your kind words, we really do appreciate you taking the time out to share your experience with us. Many Thanks, Kathryn

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

iGO4 Reviews