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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Timothy Kelly
Verified Buyer
“Very helpful sorted my policy quickly.”
Helpful Report
Posted 9 months ago
Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Grant Hunter
Verified Buyer
“Very helpful easy to contact only had policy from April so far can't complain”
Helpful Report
Posted 9 months ago
Hi Grant, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“My policy hasn't started yet, but I am pleased with the cost of my premium and with the service from the Hastings agent with whom I spoke when arranging my policy.”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Tiggy Bristol
Verified Buyer
“Efficient and pleasant customer service.”
Helpful Report
Posted 9 months ago
Hi Tiggy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Garry Yule
Verified Buyer
“Process was easy and very good app for phone to view documents”
Helpful Report
Posted 9 months ago
Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Arthur Mullineux
Verified Buyer
“I was extremely impressed with the quotation for my house insurance. I chose to include legal assistance and also home emergency. With or without these add-ons, Hastings Direct quoted the best prices by far, well lower than my past insurer over the past twelve months. I have also used Hastings for a number of years for car insurance too.”
Helpful Report
Posted 9 months ago
Hi Arthur, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Tracy Alban
Verified Buyer
“Easy to set up and navigate round site and get access to policy documents. Reasonable price too”
Helpful Report
Posted 9 months ago
Hi Tracy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Gareth Davies
Verified Buyer
“Great price, easy to contact, staff great.”
Helpful Report
Posted 9 months ago
Hi Gareth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Joshua Gibbs
Verified Buyer
“After a nightmare 3 month policy with another provider Hastings Direct have been amazing. Great to know there are still companies who are happy to insure young drivers”
Helpful Report
Posted 9 months ago
Hi Joshua, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Judith Aylott
Verified Buyer
“Very easy app to use & understand”
Helpful Report
Posted 9 months ago
Hi Judith, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jacqueline Morris
Verified Buyer
“Competitive prices for car insurance. Very easy to complete the online forms.”
Helpful Report
Posted 9 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Kelly Clarke
Verified Buyer
“Easy quick and good app . All good so far”
Helpful Report
Posted 9 months ago
Hi Kelly, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Maddumage Chandrasekara
Verified Buyer
“Good service Hooe you will provide best care for my car”
Helpful Report
Posted 9 months ago
Hi Maddumage, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Judith Haylock
Verified Buyer
“Wonderful Easy and competitive.”
Helpful Report
Posted 9 months ago
Hi Judith, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Chantal Roberts
Verified Buyer
“I believe you trick potential clients into believing you can cancel for free within the first few days you even include this is writing, but the reality is that you have sneaked a £20 admin fee into the T&Cs which you know most people don't read. I and my family have been using Hastings for years, but because of this sly move in fooling people to believe they can cancel for free, we will not be using you in the future.”
Helpful Report
Posted 9 months ago
Hi Chantel, Thanks for your review, we’re sorry to hear you’re unhappy about our fees. We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems. We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. Thanks, Nicole, Social Media Team
Posted 9 months ago
Terry Button
Verified Buyer
“Very easy to set up..would highly recommend as i have.”
Helpful Report
Posted 9 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Marguerita Louden
Verified Buyer
“It was very easy to go on line and complete”
Helpful Report
Posted 9 months ago
Hi Marguerita, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Jacqueline White
Verified Buyer
“Easy online quote. Easy to navigate.”
Helpful Report
Posted 9 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Easy to arrange insurance.”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 9 months ago
Anonymous
Verified Buyer
“Will not use again”
Helpful Report
Posted 9 months ago
Hi, Thanks for your review. We’d love to know why you gave the rating you did and if there’s anything we can do to help you. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team
Posted 9 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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