“I found it frustrating that the renewal price quoted was more expensive than when I did comparison quotes. I renewed with the cheaper quote of course but shouldn't have to do that. No reward for royalty.”
Hi Colette,
Thank you for your review. I'm sorry to see that the renewal offer wasn't competitive on this occasion.
Please note, Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price.
Thank you for choosing to renew with us despite having this experience. ~Theo, Social Media Team
Hello Royston, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
Hello Kerry, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Jonathan, thank you for your review. I'm sorry to read that you didn't have the smoothest experience and I hope that you have since been able to get the help you need. If you still have questions concerning this, you can speak to the Claims team by calling 0333 321 9800. ~Theo, Social Media Team
Hello Betty, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
“Easy to do.
Would have preferred policy in print as I'm not into downloading etc as I'm 78.
Would be very pleased if you could let me have it in print.
Thanks.”
Hello Arthur, thank you for your review and for insuring with us. I appreciate what you have said and I have arranged for the documents to be posted to you as requested. Please expect them in the next 7 working days. ~Theo, Social Media Team
Hi Tommy, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Hello Judith, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“purchased the policy through confused.com.very easy to navigate and get the right cover.excellent customer service when i requested the policy documents to be sent to me.”
Hello Terry, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello Mostyn, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
Hello Wendy, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
