Hi,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Grant,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“The youdrive box needs to have an option to opt out more clearly. I did not wish to have the udrive as part of my insurance.
I believe I click the option not to have in included. Though you sent it to me anyway.”
Hello Jonathan,
Thank you for your review, I'm sorry for any confusion surrounding this.
Please note that once the Youdrive policy is purchased, there is no option to exclude the box as the box is vital to how the policy works.
If youād like to check out our other insurance options, head to our website or give us a call on 0333 321 9801 so we can help. ~Theo, Social Media Team
Hello Harry,
Thanks for letting us know and weāre sorry youāre unhappy with your YouDrive policy. Please remember itās fine if your driving score isnāt always at 100, it just needs to be above 30. You can also dispute road speed limits in the app. If you have any questions, please call our YouDrive team on 0333 999 8911. Thanks, ~Theo, Social Media Team
Hi Emily,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I have had Hastings Direct before and found them to be very good and a trustworthy company. Their quote was much cheaper than the Company I had before and other members of my family have also had Hastings in the past”
Hi Christine,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacques,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Unfair Charges Before My Policy Even Started ā Very Disappointed
I recently took out a car insurance policy with Hastings Direct, set to start on 8th June 2025. However, before the policy even began, I decided to cancel it because I found a better option that suits my needs.
To my surprise, Hastings still charged me a Ā£40 cancellation fee even though the policy hadnāt started yet. I feel this is unfair and unreasonable, especially since I gave notice well before the start date and didnāt use the policy at all.
I understand that some fees are non-refundable, but these kinds of charges should be clearly explained upfront, not buried in small print or hidden in documents. I believe they took advantage of the situation, and the refund I received was far less than expected.
If youāre thinking of choosing Hastings, please be aware of their non-refundable fees, even if you cancel before the cover starts. In my opinion, this is not how a fair and transparent insurance company should operate.
I hope this review helps others make an informed decision.”
Hello Anna,
Thanks for your review, weāre sorry to hear youāre unhappy about being charged the Ā£20 arrangement fee and our YouDrive tab charge.
As part of buying a YouDrive policy, youāre charged Ā£20 to cover the tab we send you. We make it as clear as possible the tab is owned by you as well as, how much our other fees are and that theyāre non-refundable.
We apologise if you werenāt aware of this. Going forward, you can find all information concerning our fees here: https://www.hastingsdirect.com/about-us/our-fees/. ~Theo, Social Media Team
“Unfair Charges Before My Policy Even Started ā Very Disappointed
I recently took out a car insurance policy with Hastings Direct, set to start on 8th June 2025. However, before the policy even began, I decided to cancel it because I found a better option that suits my needs.
To my surprise, Hastings still charged me a Ā£40 cancellation fee even though the policy hadnāt started yet. I feel this is unfair and unreasonable, especially since I gave notice well before the start date and didnāt use the policy at all.
I understand that some fees are non-refundable, but these kinds of charges should be clearly explained upfront, not buried in small print or hidden in documents. I believe they took advantage of the situation, and the refund I received was far less than expected.
If youāre thinking of choosing Hastings, please be aware of their non-refundable fees, even if you cancel before the cover starts. In my opinion, this is not how a fair and transparent insurance company should operate.
I hope this review helps others make an informed decision.”
Hello Anna,
Thanks for your review, weāre sorry to hear youāre unhappy about being charged the Ā£20 arrangement fee and our YouDrive tab charge.
As part of buying a YouDrive policy, youāre charged Ā£20 to cover the tab we send you. We make it as clear as possible the tab is owned by you as well as, how much our other fees are and that theyāre non-refundable.
We apologise if you werenāt aware of this. Going forward, you can find all information concerning our fees here: https://www.hastingsdirect.com/about-us/our-fees/. ~Theo, Social Media Team
Hi,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Christine,
Thank you for your review, I'm sorry for any confusion caused by this. We advise that documents are sent in 7 working days as opposed to 3-5. I apologise if you were informed otherwise.
If the document still hasn't arrived to date, please email us at customersupport@hastingsdirect.com so we can help you. ~Theo, Social Media Team
Hi Barry,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Annette,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Nezhyar,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Judith,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Polly,
Thanks for your review, weāre so glad youāre insured with us!
We really appreciate you taking your time to share your feedback.
If thereās anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
