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Hastings Direct Reviews

4.2 Rating 50,193 Reviews
81 %
of reviewers recommend Hastings Direct
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Anonymous
Verified Buyer
“Always competitively priced. Thoroughly recommend.”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“Very helpful”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Wendy Fong
Verified Buyer
“Very reasonable rates and easy application”
Helpful Report
Posted 8 months ago
Hi Wendy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Janet Gorse
Verified Buyer
“Simple, straightforward purchase. Competitively priced.”
Helpful Report
Posted 8 months ago
Hi Janet, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Holly Sealey
Verified Buyer
“New car insurance policy with a competitive price. Easy process online.”
Helpful Report
Posted 8 months ago
Hi Holly, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“Quick clear and straightforward”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Marius Cristian Potroghiru
Verified Buyer
“Very helpful”
Helpful Report
Posted 8 months ago
Hi Marius, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Terry Barton
Verified Buyer
“Seems to be a good product”
Helpful Report
Posted 8 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Barry Constable
Verified Buyer
“They gave a competative quote for my car insurance that had several added options and very easy to fill the neceeary information on line.”
Helpful Report
Posted 8 months ago
Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Terry Booth
Verified Buyer
“Excellent would use again”
Helpful Report
Posted 8 months ago
Hi Terry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Henry Hoey
Verified Buyer
“Filling in the form was tedious but the quote showed up very quickly after that. The price is much higher than with a different firm last year but insurance can be hard to get in certain places. Just filled in the form, got the quote, checked it and now we are insured, all in just a few hours.”
Helpful Report
Posted 8 months ago
Hi Henry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Timothy Stephen Quick
Verified Buyer
“Great stuff”
Helpful Report
Posted 8 months ago
Hi Timothy, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Anonymous
Verified Buyer
“What's the point of saving a quote and finishing it later if you're goin to increase the price when I actually finish it later?”
Helpful Report
Posted 8 months ago
Hi, Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered. Our quotes for changing your details and getting a quote for a new policy are valid until midnight the same day. When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy. If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter). Thanks, Nicole, Social Media Team
Posted 8 months ago
Christopher Breen
Verified Buyer
“Quick and easy to join, and great rewards”
Helpful Report
Posted 8 months ago
Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Pascu Ciausu
Verified Buyer
“Really good đź‘Ť”
Helpful Report
Posted 8 months ago
Hi Pascu, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Joshua Refaeli
Verified Buyer
“Firstly, hastings have significantly penalised my black box score after using waze while driving, as apparently it counts as “phone usage”. Secondly, the policy is so harsh on little things such as harsh braking. If i were not to harsh brake in certain situations, it could lead to death of others.”
Helpful Report
Posted 8 months ago
Hello Joshua, Thank you for your review and for taking the time to share this with us. I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score. As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. Please note, if you use hands-free controls to change the phone's screen or control the phone while the car is in motion, this could impact your score. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
Posted 8 months ago
Jacqueline Williams
Verified Buyer
“Brilliant price and all sorted online A1 thanks”
Helpful Report
Posted 8 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Fitsum Gebremariam
Verified Buyer
“It's fantastic insurance”
Helpful Report
Posted 8 months ago
Hi Fitsum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Kristen Gardner
Verified Buyer
“Phone call took longer than I thought was necessary”
Helpful Report
Posted 8 months ago
Hello Kirsty, Thanks for your review, we’re really sorry to read about the poor service you received and that you struggled to reach us and get the help you need.  At Hastings Direct, we pride ourselves in delivering great customer service, so we regret if we have fallen short on this occasion. I hope you have since been able to get the help you need. Going forward, you can email us at customersupport@hastingsdirect.com as an alternative to the phone. ~Theo, Social Media Team
Posted 8 months ago
Sally Purser
Verified Buyer
“User friendly and easy to navigate.”
Helpful Report
Posted 8 months ago
Hi Sally, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 8 months ago
Hastings Direct is rated 4.2 based on 50,193 reviews
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