Hello, I'm sorry to see that you've not had the best experience. Please contact us on Facebook or Twitter @HastingsDirect if you need further help with your policy. ~Theo
“I’ve been with Hastings me and my husband it was ridiculous we were On the phone for 3 Hours pulled from pillar to post. The colleagues were all great but it was just one person didn’t know what they were doing!!! But I still would go for Hastings direct cause it’s the best deal”
“Hi
I purchased a new car Ford Focus st and phoned to change my insurance policy over, I was told Hastings direct could not insure me for this car, I am 51 years old with over 20 years no claims and never even had a speeding ticket, I have previously ensured cars like a golf r, focus rs, ect and currently have a high spec BMW insured with Hastings but I can’t insure a Ford Focus st, they wouldn’t even give me a reason only the guy I was talking to said his manager said no, he only offered to wave my cancellation fee when I found another insurance company
Which was pretty easy. THIS COMPANY IS A ABSOLUTE DISGRACE!”
Hello Steven, I can appreciate the frustration this can cause. At the point of each change the underwriter reviews their acceptance criteria and the perceived risk. As a result of this, the level of risk they can accept and cover can change.
It is possible that there are details on your policy our underwriters can no longer cover and as a result they couldn't provide you with a price for the new vehicle. I'm afraid as the broker Hastings Direct isn't always privy to why this is the case. I'm sorry to read about this and I'm glad that you are able to find suitable cover for your vehicle. ~Theo
“Told to get app. Entered password but still can’t log in. Every time new password set, says something is wrong. Looked for number to call/direct messaging service, and contact info unavailable. I hope I don’t require to put a claim in at all”
“I like the company and services but the prices are too dear i was paying 46 a month last year now paying 63.40 and i have 5 years no claims and not mafe a claim feel like being ripped off”
Hello, I'm very sorry if you are not finding the price of your cover to be competitive. If your policy has already renewed, you can contact the Customer Service Department on 0333 321 9801 so they can look at the price and the options that may be available to you. ~Theo
