“I set up a policy with Hastings, No black box was mentioned, until after the deposit was paid. Then never to receive a black box, I contacted Hastings they reassured me a new one would be sent out. For them to cancel my policy the nest day! A night mare to contact. Un Professional”
Hello, I'm very sorry to read about the experience you've had and that you have struggled to reach the team to discuss this. You can reach them on 0333 999 8911. I hope that you have since been able to find suitable cover for your vehicle. ~Theo
Hello, I'm very sorry to read about the poor experience you've had. If you do need to discuss the policy or need any further assistance, you can reach on Facebook or Twitter @HastingsDirect. Our team will do all they can to help you. ~Theo
“Trying to create password it would say that it was strong but not let uou sign in and havecto get another password did this 17 times over 4 days before we actually got into our account.”
Hello, I'm sorry to read about the experience you've had and I hope that you now have consistent access to your details. Please contact the team at mobileappfeedback@hastingsdirect.com if there are any further issues. ~Theo
“Result! I was changing vehicles this year before my annual insurance was due. I did an online comparison and Hastings still came up as the best option, interns of cover, price and excess options. I bought the new policy putting in the start date for a few days time, and called Hastings the next day to explain and agree a changeover time to cancel current policy. Spoke to Stephen who explained that he might get improved price by doing a renewal price and just changing the car details. He saved me £115 by doing that and also explained how the cancellation works in terms of which car is insurances up to when so I was never without cover. I could have saved myself a few hours work if I called them in the first place!”
Hello, I'm very sorry to read about the issues you have had and to read about the time on hold. I hope that you have been able to get the help you need despite this. If you still need to discuss your policy, please contact the team on Facebook or Twitter @HastingsDirect so that they can try and assist you. ~Theo
“Great service, price and concept, but the hastings app has a lot of problems and I can never access my driver data, I go to log in and the app doesnt load”
Hello Scott, I'm very sorry to read about the experience that you've had. The app has been down over the past few days and has affected a lot of our customers. The relevant department has been working to resolve this issue so hopefully normal functionality will return soon. They have suggested, uninstalling the app, clearing the cache and cookies and then reinstalling it. This has worked for other customers. If there is still an issue, please contact the team at mobileappfeedback@hastingsdirect.com so they can take a further look. ~Theo
“agent was patent and explained everything about the policy and as I wanted to think about it he agreed to phone me back after a few days. He phoned as promised. He also explained how to get to my account to obtain my documents.”
