Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Lindsay,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Lalith,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Mavish,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review.
I can confirm a postal copy of your documents have been sent. It can take 7 to 10 working days to arrive.
If you have any further queries, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Olatunbosun,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Would not recommend at all!!!!
My insurance is due for renewal at midnight. I was given renewal price of £909 which was due to be taken from my bank account as an annual payment tomorrow. I called today to ask how much extra it would cost to add my partner onto my insurance. He told me it would be around £1255. In the end I decided not to go ahead with the change as it was too expensive for me and to stick with the £909 renewal at midnight. The advisor then told me that no quotes are available for me and that I can no longer renew with themselves!! All for asking how much it would cost to add my partner onto my insurance. I am devastated and shocked how they think it’s okay to cancel my renewal with no reason. Bear in mind I have been with them for 2 years, my details are the same and my car is the same. I have emails saying my insurance will renew from 2 days ago and now I am being left with nothing all for asking for a quote. The advisor was so unbelievably rude, I told him he’s ruined my day and that I was out shopping for an outfit for my wedding and his response was you have until midnight so I best get everything done before midnight. Genuinely shocked how they think this is okay. All I wanted was a quote and to decide whether or not I’d like to go ahead or not. They never informed me this could possibly leave me for no insurance for the next day!!!! I wish I never called. disgraceful.”
Hi Salimah,
Thanks for your review, we’re really sorry about the poor service you received and that we were unable to provide you with the original renewal quote.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion and that the reason for this wasn't fully explained.
If you believe that this has been poorly or incorrectly handled and you want to make a complaint, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
“Bordering on fraudulent, automatically renewed my car insurance (despite this being not allowed by the new rules), it took me 8 weeks to realise and cancell as the renewal costs was double every other insurer. It was for a second car that’s rarely driven, that I inherited after a family member passed away. They tried to charge me £170 to cancell and when I refused to pay used a saved card to take the money out of my account without my permission. Avoid this company would be my advise, absolute chancers. When dealing with their complains team I spent an hour on hold only to be spoken to like child and have hidden t&c’s quoted to me in a very smug way.”
Hi Paul,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically and that you didn't get the outcome you needed where your complaint is concerned.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
You can remove the auto-renewal from your policy at any point during the first eleven months of the policy. This can be done on the app/online account or by calling the Renewals team on 0333 321 9790. Information concerning this is shown in the very first set of documents that are sent to you. I'm sorry if this wasn't seen.
If you’d like to take your formal complaint further, the final outcome letter we sent or will send you explains how to do this. Alternatively, if you’d like to discuss the outcome or anything else relating to the formal complaint, please or call our Complaints team on 0333 999 8904. ~Theo, Social Media Team
“After four years they got in touch to say I was at fault..first year they said I wasn’t took three years to make a decision!! Nothing but dodgey be careful when using this firm.”
Hi,
Thanks for your review, we’re sorry you weren’t happy with our service.
We always aim to deliver the highest level of service to all our customers. When it comes to a claim being made, this is even more important.
If you’d like to discuss this further, make a complaint or have any questions, please call our Claims team on 0333 321 9800 or send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Dennis,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Very good comprehensive car insurance price from Hastings including breakdown cover, Legal cover, Personal accident cover and windscreen cover which no other insurer offered at the price Hastings did, very pleased.”
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Libby,
Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered. /
Our quotes for changing your details and getting a quote for a new policy are valid until midnight the same day.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
“I am extremely disappointed with the way Hastings Direct has handled my claim. After my car was written off in an accident that was NOT my fault, they offered me a settlement that is £1,500 less than the cost of replacing my car with one of the same make, model, year, and mileage. Despite my extensive research showing that their valuation is completely unrealistic, they refuse to increase the offer, hiding behind “trade guides” that clearly do not reflect the actual market value.
Their argument is that advertised prices are “negotiable,” but the gap between their offer and the real cost of a like-for-like replacement is far too wide to justify this excuse. On top of this, the ombudsman website also state “we’ve been told by the valuation guides that cars are selling at or close to advertised prices. So, now we typically consider adverts when assessing the market value of a vehicle”.
I have explained my situation in detail and provided evidence, but they have ignored all of this and shown zero compassion.
To make matters worse, they have left me on hold for over an hour (and counting) during this stressful time, adding insult to injury. Their lack of fairness, professionalism, and understanding has left me feeling completely let down.
I would strongly advise anyone considering this insurer to look elsewhere. If you’re unlucky enough to need to make a claim, don’t expect them to value your car fairly or support you when you need them most. Shocking service.”
Hi Emily,
Thanks for your review, we’re sorry you’re unhappy with the price we offered for your vehicle.
We get to this figure by using various valuation tools that help us get a fair market price, specific to your vehicle’s make and model. We’re confident what we’ve offered is fair and that we’ve taken the necessary steps in valuing your vehicle.
If you can provide evidence that justifies why we should’ve given you more or you’d like to discuss this further or have any questions, give our Claims team a call on 0333 321 9800 or feel free to send us a message via Facebook or X (formerly Twitter), and we can look at logging a complaint for you regarding this.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“It is good bur I am too cautious about the tab box fitted in the car . I did not realise that it would be fitted . Anyway the driving should be good and defensive yet focuused”
Hi Mateus,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Mark,
Thanks for your review, we’re sorry to hear you’re unhappy with the price we offered.
Our quotes for changing your details and getting a quote for a new policy are valid until midnight the same day.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. However, this price may change even if your details stay the same, because your insurer may adjust the risk level of your policy.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
