“Password set up for My Account did not work. Phoned to get assistance, was told a ticket woud be raised by IT and that they would send copies of my policy via email in meantime. I have not been sent my policy documents or had any follow up regarding the My Account set up so am still unable to view or use my account correctly.”
Hello Callum,
I'm sorry to see that your documents have not yet arrived and that you've been unable to access your account. I hope this comes to you soon. If it hasn't, please send us a message via Facebook or X (formerly Twitter) so we can help. ~Theo, Social Media Team
Hello,
I'm sorry to see this and I hope that you have since been able to reach the Customer Service team and get the help you need. If not, and you would like a call arranged, please send us a message via Facebook or X (formerly Twitter) so we can arrange this for you. ~Theo, Social Media Team
Hi Denise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media
Hello,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Emily, I'm glad renewing your policy with us was so simple and that we could do so at a competitive price. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Sally,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“Found as a new customer the online quote process to be easy, providing a competitive quote which I accepted . Documentation being supplied over the internet is convenient.”
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hi Harry,
Thanks for your review. We're very sorry to see that you had such a poor experience with us.
We’d love to know why more about you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you with this. ~Theo, Social Media Team
Hi Mustapha,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
“Could not get black box to work was told it will not work till the policy start date is reached would have saved a lot of faffing about if it was stated in the instructions”
Hello Chris,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. We'll be sure to pass your feedback to the relevant team. Please let us know if you have any questions about your cover.
~ Theo, Social Media Team
Hello Christine,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“It was pretty straightforward to sort insurance out. The only thing I think you should be able to do once insurance is established, if you have an odd question you should be able to speak to someone by phone”
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us.
If you do need to contact us, you can give us a call on 0333 321 9801 and our team will be happy to help you. ~Theo, Social Media Team
Hello Jenny,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Tracy,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Christopher, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hello Poppy,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
