“extremely disappointing that you can provide no reason for 'not being able' to give me a quote 'based on the information I provided'! My guess is that your underwriter feels I am too ancient perhaps to drive, although I have never had/caused any accident . At least you could have the honesty to give me an idea, as in all my years driving I have never been refused coverage.”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy we can’t offer you cover. When we work out the price of our policies, we consider various things, including your vehicle, address, drivers and personal details. The reason we can’t offer cover based on a combination of the above and it is why we can't be more specific. But we might still be able to insure you another way – to see if this is possible, please call us on 0333 321 9801. Thanks again ~ Cat, Customer Care
“ABSOLUTELY RAGING
Just cancelled a multi car policy I just took out, long before it started and within the 14 day cooling off period BUT was still charged a £40 so called Arrangement Fee, £20 per car, WHAT AN ABSOLUTE RIP OFF, WILL NEVER USE THEM AGAIN, Nothing short of a SCAM 😡”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy we charged you a fee. This £20 non-refundable arrangement fee covers our various business costs for insuring an individual car, including customer service, maintaining systems, updating databases and sending documents. We make our fees clear before you buy a policy from us, and they’re stated in our terms and conditions. We apologise if you weren't aware of this. If you need any further help, please visit www.hastingsdirect.com/help. Thanks again~ Cat, Customer Care
Hello. Thanks for your feedback and we’d like to make sure you’re happy with us in the future. So, if there’s anything you think we can do better, please let us know. You can find various ways to contact us at www.hastingsdirect.com/help or you can message us on X (formerly Twitter) @HastingsDirect or Facebook. Thanks again~ Cat, Customer Care
Hi Sally,
Thanks for your 5 star review!
We're so pleased that you found our app easy to use. It's also great to know that you found us to be competitively price.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 4 star review!
We're so pleased to hear that the process on the app was quick and easy.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5 star review!
We're so pleased that you found us the cheapest when looking for your car insurance quote.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5 star review!
We're so pleased to hear that the process was quick and easy.
Thanks for taking the time to send us your review. ~ Tamera
“Awful company took out a you drive policy, the tab would not link and not record, I have spent hours on the phone going through settings on my phone which you agreed were correct, your call centre is awful no one really knows how to help I’ve even been accused of turning off my Bluetooth. Today you have cancelled the policy with no warning which you said you wouldn’t do so now we are let high and dry thank you Hastings direct !”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy your policy was cancelled. We cancel a policy when a term or condition for your insurance hasn’t been met. You should have received an email from us that explained why we were cancelling your policy and included the date we’d cancel it from. We apologise if you didn’t get this email. If you think your policy was cancelled incorrectly, please call our YouDrive team on 0333 999 8911. Thanks again~ Cat, Customer Care
Hi James,
Thanks for your 5 star review!
We're so pleased to hear that the customer service you've received was very helpful.
Thanks for taking the time to send us your review. ~ Tamera
Hi Barry,
Thanks for your 5 star review!
We're so pleased to hear that you found the process easy to arrange your insurance and that we were competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
Hi Alistair,
Thanks for your 5 star review!
We're so pleased to hear that you found the process easy to arrange your insurance and that we were competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5 star review!
We’re pleased that you enjoy our service, we do appreciate your kind words. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Akiqul,
Thanks for your 5 star review!
We’re pleased that you enjoy our service, we do appreciate your kind words. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
“set up a new insurance policy and then changed my mind and cancelled it a few hours later as I decided to stay with my current provider.
I was told in the phone by Hastings Direct that they would refund my payment in 5 working days.
I’ve now received a letter saying that they are actually not going to do that and instead will hold the money for about 3 weeks till the policy was supposed to start and then send the money 5 days after that.
Totally unhelpful on the phone.
Avoid these bunch of crooks!”
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy with the service you’ve received. We always aim to deliver the highest level of service to all our customers, so if you’d like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook so we can attempt to resolve this for you and issue the refund faster. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again~ Cat, Customer Care
“Poor claims management, poor customer service. Cheap yes, but when things do go wrong, especially when the accident was on dashcam and clearly not your fault, its made me want to pay more to a different provider, rather than have to deal with Hastings Direct's incompetence.”
Hello Neil. Thanks for letting us know about this and we’re sorry to hear you weren’t happy with our service. We always aim to deliver the highest level of service to all our customers. If you’d like to discuss this, we’d be happy to talk about your claim with you. To get in touch either call 0333 321 9800 or email motorclaims@hastingsdirect.com with your claim reference in the subject line. Thanks again~ Cat, Customer Care
Hi Denis,
Thanks for your 5 star review!
I'm glad to hear that we were able to offer you a more competitive price. I'm pleased that you enjoyed our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hi Roderick,
Thanks for your 5 star review!
We’re pleased that you enjoy our service, we do appreciate your kind words.
Thanks for taking the time to send us your review.~ Tamera
Hello. Thanks for letting us know about this and we’re sorry you’re unhappy with the service you’ve received. We always aim to deliver the highest level of service to all our customers, so if you’d like us to look into this for you, please call 0333 321 9801 or send us a direct message on X (formerly Twitter) @HastingsDirect or on Facebook. You can also find more ways to contact us at www.hastingsdirect.com/help. Thanks again~ Cat, Customer Care
Hi Louise,
Thanks for your 5 star review!
We're so pleased to hear that you find us great value and easily accessible, we're glad to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
“The worst car insurance company I came across UK in last six years, very rude customer care and very bad behaviour over the calls. Please avoid them before you repent. We bought car insurance and paid annual fee in advance, still maltreated by this group.”
Hello Gulzar. We are very sorry to hear that you have not received the level of service we aim to provide to all of our customers. We will be happy to investigate this and assist you further, if still required. Please reach out to us on 0333 321 9801 or you can also find further information at https://www.hastingsdirect.com/help/. If you would rather not call us, you can also send us a direct message on Twitter @HastingsDirect or on Facebook and we'll be able to assist you on there. Thanks ~ Jodie
