“I'm new to Hastings, and have tried contacting their customer services team via the app, and have had no response at all.
If this is how it's going to be, I wish I'd stayed with my previous company, who were great at responding!”
Hi, thanks for your review. We're really sorry to hear you've had trouble getting in touch with us.
You can call our customer service team on 0333 321 9801. We also have a live chat available through MyAccount, which gives you an instant response. Alternatively, you can message us via Messenger—just note that replies can take up to 24 hours.
If you're still needing help, please reach out via Facebook or X and we'll do our best to sort things out for you!
Thanks,
Nicole, Social Media Team
Hi Louay,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Mariusz,
Thanks for your review, we really appreciate you taking your time to share your feedback.
We’re delighted to hear we’ve been able to offer a competitive price.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
We’re delighted to hear we’ve been able to offer a competitive price.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
We’re delighted to hear we’ve been able to offer a competitive price.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Alistair,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Betty,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Sioux,
Thanks for your review, we really appreciate you taking your time to share your feedback.
It’s great to hear you received a high level of customer service.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
We’re delighted to hear we’ve been able to offer a competitive price.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“I am struggling with the app. Background activity, foreground activity. This is all nonsense to me. Please can someone explain the settings to me. I have an Oppo phone running on Android. HELPPP”
Hi Judith,
Thanks for getting in touch and confirming you're having issues with the app.
Could you please double-check that your settings match the information we previously sent? If everything looks right and you're still having trouble, give our customer service team a call on 0333 321 9801 – they'll be happy to help.
Thanks,
Nicole, Social Media Team
Hi Joel,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Barry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Unable to register on line. Rang call centre a couple of times to try and sort . Last phone call was told to wait until the policy started. But it still does not work. My son who is a computer expert checked with me last night we still could not register. There is definately a problem with your system. Luckily i have received an email copy of the policy and a hard copy came in the post.”
Hi Judith,
Thanks for your review, we’re sorry you’re unable to register.
If you follow this link: www.hastingsdirect.com/myaccount/login, it’ll take you to our website, where you’ll be asked to enter your email address. After completing the other security questions, you’ll then be registered and can log in to manage your policy.
If you’re still having issues, please get in contact with us by sending us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Purchased policy through a comparison site, but couldn't view the documents online. I.T. at Hastings would not be able to get back to me until after the policy was due to start, so I was left with the risk of driving a brand new car with no proof of insurance. No way I would risk that, so forced to cancel the policy and got charged £20 for doing that. Terrible customer service, will avoid in future.”
Hi Christopher,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable.
If you follow this link: www.hastingsdirect.com/myaccount/login, it’ll take you to our website, where you’ll be asked to enter your email address. After completing the other security questions, you’ll then be registered and can log in to manage your policy.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Joshua,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
