“Took out home insurance policy on 23 July and I’m still waiting for policy documents to arrived. When taking out the policy I did tick the box for ALL documents to be posted to me.”
Hello Janet,
Thank you for your review, I'm sorry to see that the documents have not yet arrived. Looking at the policy, I can see that they have been posted as requested. If they do not arrive by Friday of this week, please give us a call on 0333 321 9801 and let us know so we can take a look at this for you. ~Theo, Social Media Team
Hello Perry,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Nancy,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Amritpal,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Purchased the home policy through compare the market
The Hastings quote came in at a very competitive price which included all the cover I required.
Website easy to use.”
Hi Barry,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello Danny,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello, thank you for your feedback and for choosing to leave us a positive review despite having this experience. We'll be sure to pass this on to the relevant team. ~Theo, Social Media Team
“Hastings Direct was by far the best deal for my car insurance. There were extras included in the policy, compared to other companies who were charging extra on top, which made their policy so much more expensive. I would recommend Hastings Direct to anyone.”
Hi Judith,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Thanks for your feedback, we're really sorry to hear about your experience and I appreciate the frustration this has caused. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
If you feel this has been handled poorly or incorrectly and you'd like to make a formal complaint, you can do so by:
Calling us on 0333 321 9801, sending us a letter or filling out our online form here: https://www.hastingsdirect.com/about-us/customer-complaints/.
Once we’ve logged your complaint, we’ll get back to you within five working days. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Barry, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback – thank you for choosing to insure with us this year. ~ Theo, Social Media Team
“Almost always offering the best new and renewal prices and excellent customer service on the phone together with a first class 0n-line personal account.”
Hello Scott, I'm glad renewing your policy with us was so simple and that we could do so at a competitive price. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
