Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,194 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good cover at a good price.”

Helpful Report

Posted 11 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“This is really bad. I got a good Hastings quote from comparethemarket, and when I linked to Hastings the price was correct. However after checking details on the Hastings site the quote doubled. I went back to comparethemarket where the price was still the lower and when liking again it now was double the quoted price. After spending well over an hour trying to sort it on chat I got no where. They kept mentioning Peoples insurance so interestingly when I tried them the results were the same. However when I tried any other supplier, the resultant quotes were the same as comparethemarket. This was very frustrating, as I had already cancelled my original suppliers written renewal, which then through frustration and worry, I paid immediately to renew only to find somewhere better and cheaper. It's a real shame as Hastings have lost my business due to what seems a computer error they couldn't fix.”

Helpful Report

Posted 11 months ago

Hi, Thanks for your review, we’re sorry to hear you’re unhappy and have experienced technical issues. If you want to make a complaint, please fill out our online form found on our website or, give us a call on 0333 999 8904. Once we’ve logged your complaint, we’ll be in touch with you within five working days. Thanks, Brendon, Social Media Team

Posted 11 months ago

“Good policy with everything covered that l needed. Saved about £170 from my current companies renewal quote.”

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Posted 11 months ago

Hi, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 11 months ago

“Easy to use on line application”

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Posted 11 months ago

Hello Melvyn, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team

Posted 11 months ago

“Excellent”

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Posted 11 months ago

Hello Maksym, this is really good to see. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 11 months ago

“Reasonable priced helpful and efficient.”

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Posted 11 months ago

Hello Wendy, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 11 months ago

“Quick easy cheep”

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Posted 11 months ago

Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team

Posted 11 months ago

“Excellent detvice”

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Posted 11 months ago

Hello Mandy, thank you for your feedback and for choosing to leave us a five star review. ~Theo, Social Media Team

Posted 11 months ago

“very happy with the service”

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Posted 11 months ago

Hello Barry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 11 months ago

“It took many phone calls before my query was resolved”

Helpful Report

Posted 11 months ago

Hello Olatunde, Thank you for your review, I'm sorry if you didn't get the level of customer service you deserved. If you need any help going forward, you can email us at customersupport@hastingsdirect.com as an alternative to the phone. ~Theo, Social Media Team

Posted 11 months ago

“The research and purchase was very straightforward and very competetive to market comparisons. I have insured with hastings previously and happy with the service offered”

Helpful Report

Posted 11 months ago

Hi Cheryl, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Great insurance variety of cover to choose from”

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Posted 11 months ago

Hi Manjula, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Good price and good reputation from Hastings. It was much easier to navigate the quote form than most other sites.”

Helpful Report

Posted 11 months ago

Hi Anastasia, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very good god insured same day pleased with the price glad I can prove I’m a good driver”

Helpful Report

Posted 11 months ago

Hi Holly, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“very easy to sort out”

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Posted 11 months ago

Hi Christopher, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Excellent price and easy app”

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Posted 11 months ago

Hi Brent, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Quality product at a reasonable price - have now moved the majority of insurance policies to Hastings”

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Posted 11 months ago

Hi Henry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“It is very cheap policy. I am happy”

Helpful Report

Posted 11 months ago

Hi Tasawar, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Very good excellent done and dusted in moments”

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Posted 11 months ago

Hi Christine, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

“Fast easy and friendly”

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Posted 11 months ago

Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 11 months ago

Hastings Direct is rated 4.2 based on 50,194 reviews