Hello Jacqueline, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Posted 1 year ago
Hello Jacqueline, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team
Hello Harry, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
“The process of purchase was nice and easy, the company itself is better than any insurance company i’ve been with, great options and excellent level of independence for a “black box”. However customer service can be more professional contacting and speaking to one of the employees was not a good experience, they was a little impatient and she had attitude which wasn’t necessary even after wrongfully answering my question. But forgiveness is free and Hasting is incredible.”
Hello Joshua, I'm glad you had a positive experience despite speaking to this particular advisor. We would be interested in feeding this back to the advisor's team leader so please email us at customersupport@hastingsdirect.com and let us know when you called so we can arrange this.
Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Ricky, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Billy, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hi Carly,
Thank you for your review, I'm sorry to see that this is the case.
If this issue continues, please give us a call on 0333 999 8911 or email us at yourdriving@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team
Hello Janet, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“It was quick and easy selecting my car insurance and downloading the app, I was also impressed with how quickly my black box was delivered to me. 5 stars.”
Hello Kirstie, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion.
Going forward, you can email us as an alternative to the phone at customersupport@hastingsdirect.com. We'll do all we can to help you. ~Theo, Social Media Team
