“Setting up the policy was very straightforward and very satisfactory. However for whatever reason I have not been able to register for MyAccount or the App. The problem has been raised with the IT department but as yet I have not been updated so l am not able to access my documents online. I have been sent paper copies in the interim.”
Hello Christopher, thank you for your feedback and for choosing to leave us a positive review. I hope the issue with your account can be resolved soon and please let us know if you do not hear back concerning this ~Theo, Social Media Team
Hello Barry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Scott, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello Callum, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
Hello Jonathan, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Cheryl, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
“Excellent service. Easy to sign up online. Completed very quickly. Policy approved immediately and cover started straight away. Telematics device arrived in the post. Easy to set up. Great you can see your driving habits and how to improve right in the app. Records journeys automatically.”
Hello Timothy, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hello Shahwaiz, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello Cristian, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team
Hello Barry,
Thank you for your review, I'm sorry to see that were unable to offer you a more competitive price this year. If you would like to discuss the price of your cover, please give us a call on 0333 321 9801 so we can take a look at this with you. ~Theo, Social Media Team
Hello
Thank you for your review and for taking the time to share this with us.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
“My insurance cost is so high because I wanted to start driving when I bought my car, it doesn’t make sense to me why I am penalised for this for 11 months of payment to come. YouDrive tab was easy to install however and came quickly.”
Hello,
Thank you for your review, I'm sorry to see that were unable to offer you a more competitive price this year.
Thank you for choosing to insure with us despite us not being as competitive as you would like. Please remember, you can contact us to discuss the cost of your policy by calling 0333 321 9801. We'll do all we can to help you. ~Theo, Social Media Team
