“Is was very easy to buy this insureance i had so many benefits for soch a fair price compare to my previous insurance company and they also have an appointment that you can manage you policy
Thank you Hastings direct”
“The questions asked were answered with clarification and quickly.
The only pint I was not happy with was they took payment 16 days before the start of the policy .”
Hello Martyn, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
“Absolutely rubbish just try to email them , no chance premium numbers to try and ring them and I was overcharged they said I had a claim that was my fault I was in bed asleep when someone damages my car when parking the year before and provided it to them I was not at fault but they were not interested then offered me a renewal for £950 , so got insurance else where for £280 with 5 similar quotes . Jokers. Never again.”
Hello Kane,
Thank you for your review, I'm sorry to read about the experience you had during the claim and that we were unable to offer you a competitive renewal. I'm afraid that in the case where a third party cannot be found to recompense costs, a claim is often recognised as a 'a fault claim' Is is an industry wide practice, rather than one just in place with us.
Unfortunately, this can impact the cost of you policy and I regret that this is the case on this occasion. I'm glad you were able to find competitive cover in the end and thank you for having been insured with Hastings Direct. ~Theo, Social Media Team
Hello, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Would not recommend them I sold my car and they want to charge me for cancelling my policy if they offered a better price for my new car then I would have stayed with them rubbish company not loyalty whatsoever”
Hi Sally,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
“Very helpful very clear when talking nothing was to much trouble if you are not happy with your quote. They will do there best to get it lower for you if they can. Would highly recommend as I have been with them for 3 years now and I am happy with there service.”
Hi,
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for the service you received.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant team.
If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Good value but as I have only just taken out the policy I cannot comment on Hastings performance if I needed to make a claim. Ask me again next January.”
“I bought a motor policy and home & contents policy with the understanding that I got 10% discount for buying both policies, I spoke to an agent on Saturday and because he couldn't sort the discount out we agreed to complete the policy on the Monday but on Monday I was told that the policy had gone up and I actually had 19p taken off the policy even though the policy wasn't due to start until 18th of January. I feel that I was conned by Hastings and will be unlikely to renew the policies next year.”
Hello Betty,
Thank you for you review, I'm very sorry to read about the experience you had and I appreciate the frustration this would have caused.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Martyn,
Thank you for your review. Looking at the policy, I can see that the delivery method for your documents is set to 'email' in line with what was chosen when the policy was purchased. If you would like these documents to be posted, please contact us by calling 0333 321 9801 and requesting a copy in the post or for the delivery method to be changed. The team will be happy to help you with this. ~Theo, Social Media Team
Hello Fortunate, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
