“Easy to do.
Would have preferred policy in print as I'm not into downloading etc as I'm 78.
Would be very pleased if you could let me have it in print.
Thanks.”
Hello Arthur, thank you for your review and for insuring with us. I appreciate what you have said and I have arranged for the documents to be posted to you as requested. Please expect them in the next 7 working days. ~Theo, Social Media Team
Hi Tommy, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Hello Judith, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“purchased the policy through confused.com.very easy to navigate and get the right cover.excellent customer service when i requested the policy documents to be sent to me.”
Hello Terry, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello Mostyn, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
Hello Wendy, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
“I took out car insurance and home insurance, great customer service from both departments. Definitely would say choose them for your insurance needs.”
Hello Rasheda, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“had to cancel brand new policy which had not started, hastings charged me £20 and said it would refund my policy money but not for 10 days, not very fair.”
Hi Barry!
Thanks for your review, we're sorry to hear that you're unhappy with the refund.
When you cancel an insurance, we issue the refund on the date that the cancellation comes into effect. If you set the cancellation to come into effect in the future, then the refund would be sent from the day that the policy is cancelled.
If you have any queries about this, please reach out to us via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
“Policy looks very comprehensive, decent price comparing with others, tricky to finalise details on the phone as some questions were not answered fully but happy with the product, thank you”
Hi Dorothy!
Thanks for your review.
It's great to hear you were able to get the product you wanted at a competitive price.
If you have any queries, please reach out.
Thanks,
Brendon, Social Media Team.
Hi Harry!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our customer service!
Feedback is really important to us, so please contact us via Facebook or X (formerly Twitter) if you'd like us to forward this on to the relevant colleague and their leader.
Thanks,
Brendon, Social Media Team.
“I had an existing policy with Hastings Direct - I part exchanged to a newer vehicle but stayed with Hastings Direct. When I phoned up to cancel the old policy they charged me a £45 cancellation fee even though I was a loyal and returning customer? Apparently I had not followed an exact and mostly hidden protocol on their app! Two phone operators and a complaints manager refused to see reason or be flexible – they did not care that I or my family would never use their Company again – I have been driving for 50 years, I know what appalling customer service looks like especially when it bites you in the wallet!.”
Hi,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable.
Thanks,
Brendon, Social Media Team.
