Hello Munawwar, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team
“I had a policy renewed it and paid in full then to receive a letter saying my policy would be cancelled because I still need to pay outstanding balance but already paid in full so called in the phone for over 40 mins to be told ignore the letter and all has been sorted out and any further mail not to worry.
Then 5th of February had a cheque through the door to say policy has been cancelled on the 31st of January so drove around with no insurance for 5 days without knowing thank you Hastings.And now renewed policy but you don’t give me an answer why it was cancelled in the first place after spending another hour in the phone to you.”
Hello Joshua,
Thank you for your review, I'm very sorry to read about the poor experience you had and I can appreciate the frustration and confusion this would have caused.
I hope this has since been resolved, but if you believe that this situation was poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hello Bronya, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Danny, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Was a very long process renewing my policy after my husband passed - I was a named driver and the cost more than doubled for the same car fir me to insure.”
Hello,
I'm sorry to read about the passing of your husband and I offer my sincere condolences on behalf of Hastings Direct. Thank you for choosing to insure with us despite us not being the most competitive and I hope we can offer you a more competitive price at the policy's renewal. ~Theo, Social Media Team
“I was delighted with the customer service helpline, I got straight through to a representative within a minute or two. Thanks again for taking good care of me.”
Hello Garry, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
Hello,
Thank you for your review, I'm sorry to see that your time with us hasn't been straightforward and I hope that the tracker has since arrived. If you need any help, please give us a call on 0333 321 9801 so we can try and assist you. ~Theo, Social Media Team
Hello Keerthi,
Thank you for your review and for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
Hello Annette, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
