“you dont deserve any stars. terrible. You cancelled my policy as your u drive box failed to take my driving data because I was in the uk on holiday in an area with poor phone reception.
you have cancelled my insurance without full compensation or any option to resolve or investigate. I will now be penalised in my future policy renewel with other insurers.. Extremly unfair extremely dissapointed and will NEVER use you again.
Useless!!!!!”
Hello. We’re sorry that you are unhappy with the cancellation of your policy. We do send communications confirming why we would potentially look to cancel a policy, along with the date we will be cancelling from if the circumstances don't change. If you would like us to investigate this further though, you can reach us on 0333 999 8911, or you can find further contact information at https://www.hastingsdirect.com/help/. Thanks ~ Jodie
Hello, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. Thanks ~ Jodie
“Thought it was a bit bizarre that when I took out a new motor insurance policy with you, you didn't cancel the old one that ended the following day, and even tried to take the money for it from my credit card. Surely a programmer could write a bit of code in your portal that will link, or at least flag up, all the activities within one account, so a basic situation like this can't occur”
Hello,
Thanks for letting us know about this and we’re sorry you’re unhappy that your old policy was not cancelled.
We thank you for your feedback and will take this on board.
We always aim to deliver the highest level of service to all our customers, so if you’d like us to look into this for you, please:
• Call 0333 321 9801.
• You can also find more ways to contact us at www.hastingsdirect.com/help
Thanks ~ Vicky
Hi Robert,
Thanks for your 5 star review!
We're so pleased to hear that the process was quick and easy for you to get insurance.
Thanks for taking the time to send us your review. ~ Tamera
Hi Janet,
Thanks for your 4 star review!
Windscreen cover is included on comprehensive car policies with Hastings Premier, Hastings Direct, People's Choice, or Insure Pink. Please email us at customersupport@hastingsdirect.com if you need further assistance.
Thanks for taking the time to send us your review. ~ Tamera
Hi Scott,
Thanks for your 5 star review!
We're so pleased to hear that the customer service you've received was helpful.
Thanks for taking the time to send us your review. ~ Tamera
Hi Molly,
Thanks for your 5 star review!
I'm glad that we were able to offer you a competitive price and thank you for choosing to insure with Hastings Direct this year.
Thanks for taking the time to send us your review. ~ Tamera
Hello,
Thanks for your feedback and we’d like to make sure you’re happy with us in the future. So, if there’s anything you think we can do better, please let us know.
How to get in touch
You’ll find various ways to contact us at www.hastingsdirect.com/help.
Thanks ~ Vicky
Hi Ernest,
Thanks for your 5 star review!
We’re pleased that you enjoy our service, we do appreciate your kind words. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Robert,
Thanks for your 5 star review!
We’re pleased that you enjoy our service, we do appreciate your kind words. Please email us at customersupport@hastingsdirect.com for help with your motor certificate.
Thanks for taking the time to send us your review. ~ Tamera
Hi Chris,
Thanks for your 5 star review!
We're so pleased to hear that you found us competitively priced and good value for money.
Thanks for taking the time to send us your review. ~ Tamera
“I've had no success in trying to contact Hastings direct - even tried the FB page - not good enough when there are so many others clamouring for our business!”
Hello,
Thanks for letting us know about this and we’re sorry to hear you are having issues contacting us. We always aim to deliver the highest level of service to all our customers, please:
• Call 0333 321 9801.
• You can email us on customersupport@hastingsdirect.com
Thanks ~ Vicky
“The app will not recognise my password , I’ve re created my Acct 5 times now including deleting and resetting all the details.
Seems if you opt for an online service instead of a phone service but can’t access it. Surely this equates to no service ?”
Hello,
Thanks for letting us know about this and we’re sorry you’re unable to register.
What should have happened
When your policy started, you should have got an email from us. We asked you to confirm your email address. This email can take up to 24 hours to arrive and can go into your spam or junk folder – so please check it’s not already in those folders.
What you need to do
1. If you find our email, you’ll see it contains a link. Please follow it, or follow this one: www.hastingsdirect.com/myaccount/login
2. This will take you to our website, where you’ll be asked to enter your email address.
3. You’ll then need to set up your security questions and password.
4. Once you’ve done this, you’ll be registered for your MyAccount and can log in to view your policy details.
We’re always here to help
If you’re still unable to register your MyAccount, please get in touch so that we can help. Call us on 0333 321 9801 or you can find other ways to contact us at www.hastingsdirect.com/help.
Thanks ~ Vicky
Hi James,
Thanks for your 4 star review!
Thank you for choosing to insure with Hastings Direct this year. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5 star review!
We are so pleased that you enjoy your policy cover.
Thanks for taking the time to send us your review. ~ Tamera
Hi Judith,
Thanks for your 4 star review!
I'm glad to hear that we were able to offer you a more competitive price. I'm pleased that you enjoyed our service, we do appreciate your kind words.
Thanks for taking the time to send us your review. ~ Tamera
Hi there,
Thanks for your 5 star review!
We’re pleased that you enjoy our service, we do appreciate your kind words. We're so pleased to have you on board with us.
Thanks for taking the time to send us your review. ~ Tamera
Hi Barry,
Thanks for your 5 star review!
We're so pleased to hear that you found the process easy to get a quote and that we were competitively priced.
Thanks for taking the time to send us your review. ~ Tamera
“Van policy auto renewed despite me not asking for it. Quote was 100% more than any other company and they then charged me for being on cover at the extortionate rate.
I already had cover but if I had made claim I would not have been able to claim on both policies. It seems these companies want it both ways. I suspect this dubious activity will come back to haunt them.”
Hello, I can appreciate the frustration the auto-renewal can cause. In line with the Continuous Insurance Act our policies are due to auto-renew when they are purchased. Hastings Direct discloses and informs you how to remove the auto-renewal from the policy. This process is shown in the documents that are sent to you in the policy's cooling off period and the auto-renewal can be removed at any point during the first 11 months of the policy. I'm sorry if this information wasn't seen. ~Theo
“I am struggling to make any headway with my windscreen claim. It’s not been resolved but the systems do not appear to be in place.
1. My windscreen was chipped. A repair was completed by Hasting’s preferred company - National Windscreen. Fine.
2. The repair was completed. Several weeks later a long crack appeared from the site of the chip repair. The car could not now be driven, but I’m dependent on its use.
3. National Windscreen said they could not fit me in and I’d have to wait a week, without the car, and if I needed to get it done sooner I would need to go elsewhere.
4. I arranged a replacement windscreen with Autoglass. The technician said the repair should not have been attempted. The chip was too close to the edge and frequently fail. I had to pay for the replacement windscreen.
5. I felt let down by National Windscreen’s poor service. The poor initial repair and the poor response to my being stranded without a car and had left me paying £694.
6. I subsequently contacted National Windscreen who could not help about making a claim. They told me to contact Hastings Direct. Eventually I spoke to a person who advised me on how to make contact to make a claim.
7. I have emailed Hastings Direct Claims Dept 3 times every few weeks. I never get an acknowledgement or a response.
8. Today, I finally got a response. It was a cut-paste letter telling me to speak to National Windscreen whom I know will send me back to Hastings Direct and on a wild goose chase.
9. What am I supposed to do? I’ll happily update this review if progress is made.”
Hello, I'm very sorry to read about the experience you've had and about the damage to your windscreen. I an appreciate the frustration the chasing and lack of progress would cause also. I hope that some positive progress can be made soon concerning this. If you need to raise a complaint concerning this, you can do so with the Customer Care department here: https://www.hastingsdirect.com/help/complaints-form.shtml.
Looking at the claim, there are notes to indicate it has been closed, however, please contact the team above if this is not the case. ~Theo
