Hi Mandy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Penny,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Have been charged £20 to cancel insurance 2 hours after buying online. When cancelling i wasn't told about this and was instead told I would recieve my full refund.”
Hello Rickvir,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable.
If you weren't properly informed of this by the advisor and you would like to raise a complaint, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Bharti,
Thanks for your review, we’re sorry to hear you’re unhappy about our fees.
We appreciate no one wants to be charged fees but, like most other insurers, these cover some of our business costs - like the costs of staffing our contact centres, managing your policy, creating and sending documents and maintaining and developing our systems.
We try to keep these in line with everyone else and make it as clear as possible how much these fees are and that they’re non-refundable.
If you have raised a formal complaint, you can check on the status of this by calling the team on 0333 999 8904. I hope some positive progress can be made concerning this soon. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Chinyere,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Garry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kafayat,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Hastings direct unfairly cancelled my driving policy with no notice, meaning that I was driving uninsured without being aware. The sudden cancellation has cost me thousands in insurance costs.”
Hi,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications explaining why your policy was cancelled, including the date we’d cancel it from.
We’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
“Hastings direct unfairly cancelled my driving policy with no notice, meaning that I was driving uninsured without being aware. The sudden cancellation has cost me thousands in insurance costs.”
Hi,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications explaining why your policy was cancelled, including the date we’d cancel it from.
We’re sorry if you didn’t see these. If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Hello Emily,
Thank you for your review, I'm sorry that you have been unable to resolve this but I hope that progress is being made.
Please contact us if you still need assistance with this so we can help. You can also email us at customersupport@hastingsdirect.com as an alternative to the phone. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Kamil,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ana,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Absolutely terrible company! Awful process, awful service, ultimately costing us hundreds of pounds. Formal complaint made, and will be writing to the consumer watchdog. Avoid at all costs.”
Hello,
Thank you for your review, I'm sorry to see that you have had such a poor experience and had to raise a formal complaint as a result.
I hope that you get a quick resolution to this complaint.
If you need to add anything further or raise further complaint points, please call the team on 0333 999 8904 so they can help you. ~Theo, Social Media Team
Hello Jonathan,
Thank you for your review, I'm sorry to read about the increase in price. If you would like to discuss the cost of your cover, please contact the team by calling our Customer service team on 0333 321 9801. They will do all they can to help you. ~Theo, Social Media Team
“I just want to say a big thank you for Hastings Direct. They gave me a perfect price for my car insurance. I couldn’t have chosen otherwise.
Thank you. Krisztina”
Hi Krisztina,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Dreadful! You're set up to fail. Inadequate instructions re the 'black box' meant I lost 46 points without driving an inch. Attempts to rectify the situations only resulted in a 'computer says no' response.”
Hello,
Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what might have affected your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801. ~Theo, Social Media Team
