Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 51,197 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 25th May 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when my additional driver drove the car with me as a passenger it said we went round a roundabout that we didn’t go near”

Helpful Report

Posted 1 year ago

Hi! Thanks for your review. We're sorry to hear that you believe the data recorded is incorrect. Our app and tab for the YouDrive policy records the location by using the phone's GPS. It may be that the phone's GPS system is out of date and there's pending updates. You can check this on the phone by looking in the settings under "system". If you have any queries about this, or any further questions about the driving data, please contact our YouDrive team on 0333 321 9801. Thanks, Brendon, Social Media Team.

Posted 1 year ago

“Very competitive.”

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Posted 1 year ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Very easy website everything went through smoothly”

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Posted 1 year ago

Hi Oz, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Amazing service.”

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Posted 1 year ago

Hi Imroz, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Was easy to arrange and set up, the agent was excellent and helpful”

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Posted 1 year ago

Hi Garry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Was a good 1st time quote so took it .”

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Posted 1 year ago

Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“I i fortunately had a small accident with my car which is insured with Hastings. The service I received was exceptional from first point of contact until the completion of the repair. Thank you.”

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Posted 1 year ago

Hi Victor, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Was so quick and easy to set up”

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Posted 1 year ago

“Excellent product. Customer service exceptional. Would recommend you to anyone.”

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Posted 1 year ago

Hi Gerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Good coverage and communications. Unfortunately the renewal premium was just too much.”

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Posted 1 year ago

Hi Ann, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Home insurance was a good deal and they even posted the documents to me.”

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Posted 1 year ago

Hi Brian, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“(Multicar). We have been a customer with Hastings for several year and always found them very helpful. This time was an awful experience. I rang to get a renewal quote which went well, then got a letter to say that it had been cancelled. I rang to ask why, they couldn't really explain and I was past from one person to another, after finally speaking to someone they were going to give me 2 separate quote. Mind was ridiculous price. Then could not help me further and didn't even tried to. Customer service was horrendous.”

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Posted 1 year ago

Hi Maria,  Thanks for your review, we’re really sorry about the poor service you received.   At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. I hope that you have since been able to find suitable cover for your cars and thank you for having been insured with us over the past few years. ~Theo, Social Media Team

Posted 1 year ago

“Reasonable prices and good customer service”

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Posted 1 year ago

Hi Atinuke, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“Hastings Direct is value for money. My documents were sent quickly and the app is easy even to use”

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Posted 1 year ago

Hi Julie, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“excellent service & easy set up!”

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Posted 1 year ago

Hi Mervyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 1 year ago

“The best options for a great price”

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Posted 1 year ago

Hi Mateusz, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 1 year ago

“Pleased with my quote and the website was easy to understand.”

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Posted 1 year ago

Hello Kathy, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 1 year ago

“Staff very helpful and queries sorted quickly”

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Posted 1 year ago

Hello, this is really good to hear. Thanks for taking the time to share this with us. ~Theo, Social Media Team

Posted 1 year ago

“Very pleasant member of staff who helped me with my questions. Competive price for my Home Insurnce.”

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Posted 1 year ago

Hello Terry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 1 year ago

“Hastings offered a really comprehensive home and contents policy which gives additional benefits at over 25% less than the insurer I'd been with for 5 years. The policy details arrived promptly and was exactly as stated.”

Helpful Report

Posted 1 year ago

Hi, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 1 year ago

Hastings Direct is rated 4.2 based on 51,197 reviews