“Unable to download the papers and print documents on my tablet initially. However, when I contacted by telephone the documents were sent by email and I could then print off the certificate of insurance before the commencement date.”
“very Bad Insurance Company, never ever take any insurance from this Insurance company, they are just the Brokers, middleman to make money out of customers pocket, never deal with them, they will mug you as they did to me, I been paying expensive Insurance of £175 pounds per month for years and when I tried to put a claim, this people keep on transferring my phone call from one dept to another and wasted my 1 hour 15 min and finally gave me a reason saying they can't sort out my claim of robbed car, very disappointing, will never recommend such car Insurance Company, not even deserve one star, think before falling pray for such car Insurance brokers!!!!”
Hello, I'm very sorry to read about the poor experience you've had during your claim. If this couldn't be dealt with, I hope that it was explained why this is the case. If you do need to discuss this further with the Claims Department, you can reach them on 01424 735735 or email motorclaims@hastingsdirect.com. ~Theo
Hello Joshua, I can appreciate the frustration the fee can cause. Hastings Direct does disclose all the fees that can be incurred on the policy prior to it's purchase. I'm sorry if this wasn't seen and has come as a surprise as a result. Looking at the policy, I can only see the a £20 arrangement fee was charged. Please contact the Customer Service Department on 0333 321 9801 if an additional amount has been taken. ~Theo
Hello, I can appreciate the frustration fees in general can cause. Hastings Direct does disclose all the fees that can be incurred on the policy before it is purchased. You can also find a list of them here: https://www.hastingsdirect.com/about-us/our-fees/. I'm very sorry if this information wasn't seen and has come as a surprise as a result. ~Theo
“Renewal prices are very poor. I got the same level of cover on a price comparison website. When my renewal was due. So not renewing and buying another policy from scratch saved me money.”
Hello Colin, I'm sorry to see that the renewal itself wasn't competitive on this occasion. Hastings Direct is a broker that works on behalf of a number of underwriters and also provides a few levels of cover. This means that prices can vary internally and appear cheaper online or in the call centre. It's good to see that you have since been able to find more competitive cover for your vehicle. ~Theo
“Easy to deal with over phone. However, I had to call 3 times waiting 10 minutes on each before I finally got through to an operator. That needs improvement.”
Hello Nichola, I'm very sorry if you had a poor experience with Hastings Direct. You can contact our Customer Service Department on 0333 321 9801 if you need to discuss your policy. ~Theo
