“Disappointed that they did not hold to their initial quotation, when I took up the quote, it mysteriously increased by almost £50...not pleased, but my back was against the wall. Hope the cover is better than the initial experience!”
“Hi foned the first time for 15 minutes then agent hung up on me no return call,
Call you back again and sorted my insurance out after 25 minutes, I think on gocompair page you should say there is a administration fee if you call to do insurance as its a bit miss selling I think”
“I have insured my car with go Skippy and the policy documents are very skecthy I am not covered to drive another vehical not own by me with the owner permission which is the only company which I have used over the last 13 years which have done this I am looking for other quotes for my car as this is unacceptable in these days”
“Had trouble to buy policy online with the quote - Internet issue during payment. Customer service didn't help me to restore my payment. In fact my final price grow up by additonal phone payment fee and they added something more to the policy, but I was too tired to sort it out, because I was already full day on the phone with them.”
“Happy with the insurance cover but not happy about the £50 'direct debit set up' fee that was added as I'm paying monthly... seems like a bit of a joke to me”
“Happy with the outcome of insurance I purchased. Albeit, £100 more than the online quote I enquired about.
Unfortunately, it was hard to understand the agent I spoke to. Foreign accent and speaking quickly. I'm afraid that maybe I misheard some questions about policy add on,s. And took something I didn't want, or refused something I might need. Hence an average rating.”
“I phoned Go Skippy as the link in my renewal quote did not work. It took ages to get through and then I spoke to someone and confirmed my details then got passed to renewals team and confirmed my information again. I queried why the arrangement fee on the renewal quote was £39.99 yet the year before it was £3.57 but was told that this was the underwriter and nothing could be done. I asked if they could resend me the link to renew my quote as it takes ages over the phone but they couldn't. Spent a while going through all the details and now have insurance. To be fair it is the cheapest I've found.”
“Can't fault the company, been with them for two years going into third year now.
Customer service is sometimes very robotic, don't feel like you're talking to humans.
Not had to claim so wouldn't know how efficient they are in this case”
“It was very difficult to get through to your phone line, I requested options for payments such as a possibility to make payments monthly, to be told this would increase my insurance quote by a lot and I would also have to pay a deposit.
After being put through to the payment line, I struggled to understand the person on the other end.
It was not an easy renewal for sure.”
