“Fisrt time I ever tried this insurance. I opted for monthly installment under premium credit. I was not able to sign the agreement form until the due date as I wasn’t able to see their email and they’ve debited £25 fine in addition to my monthly payment. I felt scammed and I will never renew again.
Customer service did not show any compassion nor even tried to offer resolution and just plainly forwarded the number of premium credit.
This company doesnt even deserve a star at all.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“I do not recommend this insurance to anyone, I had a very bad experience with them so I advise you to stay away from this insurance, they told me that to cancel it I would have to pay 75 Pounds and when I called to cancel it, they charged me 160£”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding our charges. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems, and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
