“Awful and unfair charges and customer service who don't care!
Bought a policy with them 23 days ago. I had to unexpectedly sell my car.
Goskippy are trying to charge me
£75 cancellation fee
£118.45 - £5.15/day instead of the £1.42/day pro-rata charge
Customer service attitude: "It's set in our terms and conditions - do you want me to read them to you?"
Complaint raised to their GoSkippy complaints department and will submit a complaint to the Financial Ombudsman if there's no resolution with fair cancellation charges!”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Although I'm not good at doing anything on line, your form was so easy to follow and complete.
Price is fair and competitive, which is what I was looking for.”
