“Have been with them since January, all i want to do is get a quote for a change of vehicle. Called on Saturday and was told i would get a call back Monday, today is Wednesday, no call. I've had to call them and they still cant get me a quote! No apology at all for the delay, tried to tell me it takes 24/48 hours, I advised its over that and he said 'working hours' as in I must count a whole day as 8 working hours only! Come on!!! That's laughable. So on that basis it would take a whole week to get a quote from them! What if i needed to drive away with the car today?? I have worked in insurance for 22 years.....a referral on a change of vehicle does not take a week. And i would be in major trouble if someone cancelled their policy because we hadn't provided a quick enough quote or given terrible customer service! No one higher available to speak to, surprise surprise. I will have to cancel the policy and go elsewhere. Extremely disappointed.”
Good day, thank you for your feedback. Go Skippy aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Great service had problems making a transaction from the bank but the issue was on my side. Once resolved “plane sailing”as they say.
Thanks go skippy”
“Go skippy was the best quote, excellent price for my fully comprehensive car insurance and very happy with the process, it was easy and stress free! Highly recommend go skippy 🙂”
“The portal is insufficient. The call center it directs you towards costs £50 for admin fees which seems to be required with the portal consistently being ineffective with no reasoning.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
