“First time applying for car insurance as was previously on husbands, was quite easy to complete on line questions. We quite surprised by price and went ahead with insurance.”
“I had so bad experience with goskippy awful and unfair charges and customer service so bad who don't care about customer... I've bought the policy in 8th of June 2025 and every month on the 8th the payment goes from my account.. on the 8th of October I had to unexpectedly sell my car and the next day morningi rang and told them that ive sold my car... goskippy are charge me for cancellation fee which is £72.44 and £125.27 for the month they changed me which is unfair to me as I have driven only a day extra which is I don't mind they charged but when I'm not driving for the whole month why did they charge... customer service attitude is so bad and its set in our terms and conditions do you want me to read them to you... customer service said i should have informed them before i sell the car... complaint raised to their goskippy complaint department and will submit a complaint to the financial ombudsman if there no resolution with fair cancellation charges”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@goskippy.com, we can then locate your policy and assist you further. Thank you.
“Just ran a quote for car insurance through Parents and GoSkippy, and GoSkippy came back with the best deal. The whole process was smooth and easy – all signed up now and sorted for the year. Really pleased with how simple it was, and I’ll definitely be looking to renew my other cars with GoSkippy when the time comes”
“I completed a quote using a comparison site and go Skippy came back with the cheapest quote. Was out through to their website and filled all relevant sections . Their system did not like my bank details so was asked to call to verify identity. After waiting along time on the phone was put through to a customer service rep who said he would try to verify ended up been cut off. Called back through again and when answered explained to customer service what happened. The lady said I would have to pay an extra £20 as I was taking out policy over phone. I pointed out this was not acceptable as it was due to an issue with their system and they had asked me to ring. I use my car for business, not for carrying for hire and reward, but I do travel to other premises to teach and assess students. I had selected business cover, but the lady when going through the options said this only covers for travel to one permanent place of business and does not cover carrying passengers. I asked her to clarify this, as to me that would be commuting. As I work at my home address the majority of the time, I don't commute. I also asked her to clarify what if I was car sharing for no reward or taking my partner on a business trip with me socially would they be covered as a passenger, to which the answer was no. So unless you read the small print or ring you would find out business cover selected is basically only commuting, and heaven forbid you should have an accident, and you are at fault, your passengers wouldn't be covered. Needless to say I didn't take cover with them. By this time I had been sat for an hour after deciding to buy a new car, and went to the next company on the list and paid by card. To my annoyance I have just had the confirmation email to find Vavista is part of the same company, so it looks like more telephone calls tomorrow”
Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer complaints very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. We would appreciate the opportunity to assist you further. Please email reviews@goskippy.com Thank you.
“Very good price after being off the road for a year I feel overwhelmed with such a good quote im now happily on the living life to the fullest thanks to goskippy”
“Easy to apply, already feel less than a number, lots of emails communication and my policy hasn't even started yet! Also pleased they don't make it complicated to opt out of auto renew. Seem a really upfront company.”
“Found GoSkippy through Money Supermarket, very easy process once in the GoSkippy website and set up our car insurance efficiently. Better prices than other providers definitely recommend !”
“Quick and simple web portal , insurance a 1/4 of the price of my renewal price for the same cover.. it’s a no brainer, I got recommended by a friend who’s insured with them for the 3rd year in a row so must be doing something right.”
“Your system still won't allow me to register for my portal. I've tried on numerous occasions. Inclined now to cancel this new car insurance with you which isn't due to start till 17 Oct. Totally fed up.”
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've been experiencing recently. We would like to look into this further for you. Please email your postcode and registration to reviews@goskippy.com and we can assist you further. Thank you.
