“Customer service have a maner of cutting you off while you trying to talk with them. Happened more than once. And that after you wait for connection 15 min.”
“Please people I am begging you don't waste money paying this insurance company GoSkippy. They will not help you no matter how much right you have and you didn't do anything wrong. I just had an accident a car hit me while I was stopping and everyone from the car services where I've been to ask for opinions they say that is very obvious that my car was hit and I am not guilty: the best thing that GoSkippy is doing for me is to accept the blame 50% - 50% it is outrageous and I don't have enough words to describe you how much it hurt me when I know that I am not guilty with anything but becuae GoSkippy they are incompetent and they don't want to do their job to help me they just accept the 50% - 50%. I know that Karma works and I am counting on the fact that this unfair situations that they created me it will hunt them. You can't imagine what bitter taste I have after this very bad experience with GoSkippy: they kept sending me from one company to another from Enterprise to Cougar where I had to go in Luton for them to asses the damage to my car then I was contacted by Incident Management Solutions which they wanted to written off my car and come and collect it without actually knowing that GoSkippy they are accepting the blame 50% - 50% and if I accepted them to come and collect my car I was left without my car and with no money (p.s. read please also reviews ... the real ones with 1 star for Incident Management Solutions). I am hurt, I am sad and I can't believe it that UK became so unfair country to accept these kind of companies like GoSkippy acting with no shame, no ethic and unprofessional and ignorant s.”
“I sent GoSkippy my insurance details 4 times, provided them with everything they wanted- called customer service to ensure this and was reassured they had received the emails.
They've just cancelled my policy, and i cant afford to start a new one with anyone else (being a 21 year old apprentice) and they're saying there is "nothing they can do"”
“Absolutely disgusting customer service from a bunch of thieving imbeciles. We have just gotten car insurance from these 2 months ago, and unfortunately our car died. We bought a new car and contacted them to swap the insurance over. Now, I understand there will be a difference in price, but this was just ridiculous! We were paying £32 a month originally for a Diesel 7 seater, and knowing we are tied in for another 10 months they bumped it up to £46 for our new 5 seater, petrol! That's friggin daylight robbery considering when I did a price comparison on this vehicle it was coming out much much less. They knew exactly what they are doing, and it's disgusting. Avoid Go Skippy at ALL costs.”
“worst insurance company in the world automatically renew my policy without my consent so after finally getting through to them they tell me i have to pay a cancellation fee and threatened me with debt collectors loads of hidden charges literally have to pay fees for everything oh and if u ever need to make a claim it takes them 6 months to sort it without any communication.”
“Go skippy are cheap. Unfortunately, my partner was in a car accident on the motorway last week and go skippy have been less than helpful! Everything is outsourced to different companies, nobody seems to know who deals with what, 4 days later the car is still in a police lock up, my partner is without a car and can’t work as it involves driving, and goskippy have been useless.. although they don’t explain the details of their policies we found out today that a class a car (ford ka) is all we’re entitled to whilst the car (jeep Cherokee) eventually gets fixed. Also, you only get it for a maximum of 14 days! Despite someone driving into the back of you! We definitely won’t be using them again!”
“Customer service is an absolute joke. I have been trying to call since the middle of July and haven't had an answer. But they're quick to call for my money and to let me know after two weeks of paying a deposit they want a monthly payment also. I'm absolutely digusted but there is nothing I can do about it now.”
“AVOID this company........it shouldn’t even get one star it’s a joke very quick to take your money 11 days later they cancelled it and charged me £266 and £106 then charged me £75 and another £56 they come up with a cock and bull storey please please please avoid........”
“Same company as Debenams that uses Eldon Insurance.
Good initial price which is why they appear at the top of most Comparison sites but they get you on their administration fees.
If you don't have to change any details such as Employment, Vehicle or Address and as long as you never have to make a claim they could be the ones for you but don't say the reviewers here did not warn you should you need to change any information on your policy.
As an example I recently sold my 2007 1.0 Matiz and replaced it with a Kia Rio 2016 1.1 EcoDynamics and that change alone cost me £431!
If you change your address online it costs you £70.
If you cancel as i tried to do after learning of the cost to change a vehicle it will set you back £560!
Avoid like the Plague and if you ever have an insurance quote show up on a Comparison site then make sure you check who they operate under. If it's Eldon Insurance then run a mile!”
“I phoned in to make a change on my policy; after being on hold for over 20 minutes an advisor came on the phone and informed me someone would call me back but after waiting over an hour I gave up waiting and called again. I’ve now been on hold for over 25 minutes and still waiting. Extremely poor customer service.”
“Same thing with me. Told me all got my certificate then started receiving emails from different staff saying missing no claims bonus and copies of license. I already had confirmation
tion all OK and have the certificate. Now keep saying going to cancel my insurance. I have never in my 30 driving had any insurance company like it. The stress is making me ill and also my price was sky high. Be warned terrible company. Linda pearce
Avoid at all costs”
“DO NOT USE this insurance company you have been warned! Received a letter saying they are
Cancelling my insurance within 7 days for no reason. There will also be a cancellation fee of £250”
“Policy price was good but trying to get any contact with them to make a change etc is virtually impossible .. Will not be renewing and strongly considering cancelling my current policy”
“Genuinely the worst insurance company I have every used. They make it very difficult to change anything in your policy and very difficult to deal with”
