Hi Andrea, Please can you email us with your policy number and preferred contact number to gogirlfeedback@sabre.co.uk and we will arrange a call back to you.
“35 minutes so far waiting for customer services to answer, no indication how long I will be holding on for so not happy customer -- Can you get someone to answer? or ring me back”
Hi Dean, Sorry to hear you have been having difficulties getting through. If you send your policy number and preferred contact number to gogirlfeedback@sabre.co.uk we will arrange a call back to you. Many thanks.
“Now I have marked it very good, but only because my the phone call this morning took a couple of minutes. Not like the 26 minute wait I had the previous evening, which made my blood boil and then the woman who answered was downright unhelpful and stroppy to say the least.
This morning, young man answered, 'if you hold I will telephone your previous insurer and sort it out', which he did, two minutes and done.
Previous call, no such luck, just horrible and stroppy! I did say to her after the excessively long wait that, 'I know it isn't your fault, but I am glad I am not terminally ill as it was 26 minutes taken from me that I will never get back, whilst waiting for the call to be taken'. Anyway, it turns out, the woman I spoke with, could have telephoned my previous insurer and sorted it, but CHOSE not to and therefore would have had my insurance cancelled last night!”
Hi There, Thank you for the review and feedback. Apologies for the hold time and to hear that your query was not dealt with on 1st contact. We are pleased to hear this has since been dealt with. We would like to investigate this further therefore please can we trouble you to email a policy number or vehicle registration to gogirlfeedback@sabre.co.uk. Thanks in advance.
