Gatwick Car & Van Rental Reviews

Name: Gatwick Car & Van Rental
Rating: 4.90

4.9 Rating 463 Reviews

98 %

of reviewers recommend Gatwick Car & Van Rental

Company Reviews

Metrics

4.9

Based on 463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and straightforward van rental. Polite and helpful staff. Sunday night drop off with lock box for the keys was a great bonus. Have used before, and will use again.”

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Posted 1 year ago

“I only had a one day window to hire this truck & it was on a Sunday. Their late hours afforded me a late Sat collection and a late Sun drop-off. Accordingly, a one-day rate for hiring was possible. Great vehicle. Great rates and superb customer service. Would definitely use them again. Highly recommended.”

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Posted 1 year ago

“Very straightforward collection and return of the car. No issues. Prompt return of deposit paid. Would definitely use this company again.”

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Posted 1 year ago

“We have used this company several times when visiting the UK from Australia. They have been very helpful recommending the correct size of vehicle for our needs and the pickup and drop off is always hassle free and very convenient”

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Posted 1 year ago

“Excellent range and quality of vehicles. Very honest appraisal of vehicle condition on return. Having hired several vehicles over the last two years I believe Gatwick Car & Van Rental to be totally trustworthy.”

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Posted 1 year ago

Thank you very much for your 5-star rating of Gatwick Car & Van Rental, Terry! We are pleased to hear that you have enjoyed the excellent range and quality of our vehicles as well as the very honest appraisal of the vehicle condition on return. Your feedback is very valuable to us and it is great to know that you trust us as you have hired vehicles from us multiple times over the last two years. Thank you so much for your kind words!

Posted 1 year ago

“Very convenient location, great new van which drove like a dream! Would definitely use this Company again!”

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Posted 1 year ago

Thank you so much for the 5 star rating of Gatwick Car & Van Rental. We are thrilled to learn that we provided you with a convenient location, great van that drove like a dream, and a great rental experience. We would be more than happy to welcome you back for a future rental. Thanks again for your kind words.

Posted 1 year ago

“We have been using this company for the past 15 years, booking from Australia is problem free and being met at the airport and dropped back again at the conclusion of our trip is very convenient. The overall cost compared to other rental companies is very good. The cars we have been given are always of the highest standard and clean through out. We recommend this company to all of our associates here in Australia.”

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Posted 1 year ago

Thank you Patrick so much for your 5-star rating of Gatwick Car & Van Rental! We are so appreciative that you have been happy with our services over the past 15 years. It is great to hear that booking from Australia was problem free for you, and we are glad you enjoyed the convenience of being picked up and dropped off from the airport. We are even more pleased that you found the overall cost to be favourable compared to other rental companies. Additionally, we are humbled to hear that the cars have been up to the highest standard and clean throughout. Your recommendation here in Australia means a lot to us. Thank you once again for your kind words!

Posted 1 year ago

“Excellent service. Good value and helpful staff”

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Posted 1 year ago

Thank you so much, Lee, for the 5 star rating and your kind words about Gatwick Car & Van Rental! We're very glad to hear that you had an excellent service experience with our helpful staff, and that you found our services to be of good value. We also really appreciate you being a returning customer!

Posted 1 year ago

“This was one of the best car rental experiences I've had, in the US or abroad. The people at Gatwick had a great price, and communicated well through the whole process, including some questions afterwards. Pickup from the airport and drop off was a great benefit, too. The Peugeot 3008 was a great car in like-new condition and we had no issues with it whatsoever. We will rent from them every time we come to England. They are so much better than the large corporate companies.”

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Posted 1 year ago

Thank you so much for the 5 stars, Keith! We're thrilled to hear that you had a great experience with us here at Gatwick Car & Van Rental. We strive to provide the best car rental experience, both here in England and abroad, and it's great to know that we've delivered to you. We're really glad that you enjoyed the Peugeot 3008 - it's a great car! We're looking forward to having you back with us the next time you're in England.

Posted 1 year ago

“My wife and I hired a car from Gatwick Car and Van Hire on the 20th May for 5 weeks, these people were so helpful and friendly, they delivered the car to our hotel and picked it up on our return. The service and professionalism was outstanding , they are an amazing company and we highly recommend them, Many Thanks 🙏 Raymond & Gael , Brisbane Australia”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gatwick Car & Van Rental! We are so happy to hear that you and your wife had a great experience hiring a car from us. It is our pleasure to provide a hassle-free and professional service to our customers, and we appreciate that you were so satisfied with our service. We are delighted to hear that you would recommend us to others and we appreciate your kind words. Thank you for taking the time to leave us a review and we look forward to serving you in the future.

Posted 1 year ago

“Great, efficient and friendly service. Perfect for quick airport drop off and collection.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Jim! We're glad to hear that you have had a great experience with our efficient and friendly service. It's perfect for quick airport drop off and collection. We appreciate your kind words!

Posted 1 year ago

“I have used Gatwick Car & Van Rental twice now and am very impressed by their service. Communication is great and they have picked me up very promptly from Gatwick airport on both occasions. I have used other well-known rental companies often and Adnan has out-performed them all. Recommended.”

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Posted 1 year ago

Thank you so much, Julia, for your 5-star rating of Gatwick Car & Van Rental! I'm glad that you have been very impressed with their service so far - communication has been great and they have been prompt in picking you up from the airport on both occasions. Your kind words certainly make us smile, and your recommendation is truly appreciated.

Posted 1 year ago

“Truth said was nervous using a company I found using on the web and not one of the big National names. Wow, What service we received. Pick up and drop off outside terminal door. Perfect vehicle. Zero wait time. No queues. Always on hand if any issues (we had none) Definitely will use them again!!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Gatwick Car & Van Rental! We are so happy to hear that our service was perfect for you and that you felt comfortable using us even though we aren't a national chain. It means a lot to us that you'd use us again and we look forward to working with you soon. Thank you!

Posted 1 year ago

“Fourth time we have used this company. Good value and fast paperwork. Cars perfect and airport collection a bonus. Driver Prada who collects and delivers most times very helpful. Other staff just as good. Delivery & returns seamless. Deposit return prompt. Cars pristine. Would recommend the company.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Gatwick Car & Van Rental, David! We are so pleased that you have used us four times and have enjoyed your experience each time. We value your recommendation and we are thrilled to hear that our cars and staff have provided you with satisfactory service. It is great to hear that delivery and returning the car was effortless and that the deposit was returned quickly. Thank you for your invaluable feedback!

Posted 1 year ago

“Extremely efficient service. Price of rental very favourable. Car wS very nice.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Ray! We are delighted to hear that you appreciate our efficient service and favourable prices. We make sure that all our vehicles are in great condition, so it's fantastic to hear that you thought the car was very nice. Thanks again!

Posted 1 year ago

“Needed to hire a car for the weekend on short notice. Car was new and in excellent condition. Rental price was very reasonable. Smooth rental process, well documented, and the rental place was easy to find and conveniently located. £250 deposit was returned to us in full after returning the vehicle. They had identified a pre-existing scratch that we could hardly see on the outside of the car before we picked it up, so I concluded they do check their vehicles very carefully before hiring out and on return.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We are thrilled to hear that you had a great experience with our car rental. It sounds like you found exactly what you needed on short notice, and the car was new and in excellent condition. We are humbled that you found the rental process to be smooth and well documented, and that the rental place was easy to find and conveniently located. We are also glad to hear that your £250 deposit was returned in full after returning the vehicle. We are glad that you agree that we check our vehicles very carefully both before and after rental!

Posted 1 year ago

“Friendly and excellent service. Have used several times and have always been very satisfied. Good value and convenient location to Gatwick airport. Would not hesitate to recommend and will continue to use in the future.”

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Posted 1 year ago

Thank you so much, Brian, for your 5 star rating of Gatwick Car & Van Rental. We are thrilled to hear that you had a great experience with us and found our services to be friendly and excellent! We are delighted to know that you have used our services several times and been very satisfied with the good value and convenient location of our rental located near Gatwick Airport. We sincerely appreciate your high recommendation and look forward continuing to serve your rental needs in the future.

Posted 1 year ago

“Excellent service fantastic deals. Have used over many years. Wouldn't go anywhere else.”

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Posted 1 year ago

“Competitive pricing, clean cars, courteous & polite staff. Clear and concise rental agreement all back up with existing damage photos. Used the company a several times in the past 12months, prompt pick up from airport and transferred to collect hire car. Highly recommended.”

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Posted 1 year ago

“Awesome - we originally got a rental car from Hertz at Gatwick but the car was dirty and didn’t work too well. We found Gatwick Car and Van Rental had an upgrade to a much nicer (brand new) car for more or less the same price for the remainder of our time, so we swapped the car. GCVR made this really easy to do, including helping us find the right car even when the office was closed on a Sunday afternoon… and the checkout **including the drive to their place** was faster than the Hertz checkin (thanks to it all being online.. and Gatwick being so busy). Coming back was great, again a very quick checkin and then they helped us find the best station for our onward journey and drove us to the station- we didn’t even need to get out of the car to check out! Can’t recommend these guys enough, very friendly and hardworking, definitely will use again for our next UK trip into Gatwick OR Heathrow!”

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Posted 1 year ago

Gatwick Car & Van Rental is rated 4.9 based on 463 reviews