“Difficult to contact the service dept at London Bridge-no one answers. So visited in person. Not allowed to speak to a technician. The company does not supply parts unless they are fitted by Fully Charged. I have had good experience with my Supercharger and Superdelite bikes, but don’t think much of Fully Charged.”
Hi Matt,
Thank you for your honest feedback, and we’re sorry to hear about your recent experience. We completely understand how frustrating it must have felt not being able to get through on the phone. Our front desk and customer service area can get very busy at times, which sometimes leads to missed calls, but all voicemails are picked up and we always aim to return messages as soon as possible.
We’d also like to clarify that it’s not our policy to prevent customers from speaking with a technician or to refuse the sale of parts outright. That doesn’t reflect the way we work as a company, so we’d really like the chance to better understand what happened in your case.
Could you please reach out to Ben directly at info@fullycharged.com
or on 0207 111 0977 at your earliest convenience? We’d really appreciate the opportunity to speak with you further and work towards a resolution.
Best regards,
The Fully Charged Team
“spoke with steve at new forest fully charged and bought a 160.9 great service and he has a wealth of knowledge made the experience of buying a bike so easy....great service and ambassador for his brand”
“Big shout out to Michael and Harry for their support in getting my battery replaced and fixing the anti-theft Katt Fix collar this morning. It's reassuring that the after-sales support has been so helpful after the theft of my battery.”
“Pre-sales I got really good answers to my questions from Max. After purchase, I had to wait a little to get the post-sales support due to a holiday. As soon as he got back, he answered all my questions completely. I'm sure if i had anything urgent, then somebody else would have got back to me. All in all, 5* experience..”
“This is a replacement review..
I had a very nice call from the owner of Fully Charged about the bike I brought from there Guildford store.
I am very happy with the bike and the after service I got.
I would definitely recommend Fully Charged to friends.”
“Wonderful product and service! The very friendly team supported me with choosing the right product. Fantastic customer service with great communication and knowledge. Fast delivery and my battery was safely packaged and on time :)”
“Great experience buying our Riese & Müller Multitinker from Fully Charged. The team were excellent helping us decide between different bikes to find the right one for our family and we couldn't be happier with our ebike - so much so that we've sold the car and now can do everything we need around town on the bike. Fully Charged have been great with any questions that we've had along the way and the servicing and support from the London Bridge store is excellent.”
“Great experience buying my Urban Arrow Cargo Trike. George the member of staff who dealt with me couldn't have been more helpful, took me through the various options and kept me informed throughout the process of having the trike built and shipped over. Would recommend anyone looking to buy an electric bike to checkout what Fully Charged can do.”
“The process was very smooth overall, only think missing was some additional information on computer connection which was quickly resolved.
The packaging was brilliant and the bike arrived with no damage whatsoever, which was not the case from a previous company we used.”
“I had an amazing service and felt really supported with the many questions I had and the choice of which e-cargo bike to get. I went to Fully Charged to test some of the Tern cargo bikes as I was looking for a way to take my children to football sessions without having to spend 1h each way in public transports, many times a week.
The whole process was very smooth and so easy - from doing a test ride, to making a reservation on the bike, to picking it up, to booking a free 6 weeks health check. It is all so well organised! And everyone at the London Bridge shop is always so friendly and helpful!”
“I purchased a Riese & Muller Nevo 3, in 2022, the bike is great and I use about twice a week to ride 40 miles. The rear spokes started to snap and I had to bring my bike in for a service and repair, the customer service is great, I firstly met with Bryan, who was informative and helpful, I also booked the bike for a service and wanted to purchase a front bike rack and bike bag, both which was not available on the website, Bryan and Mikey (the mechanic) were able to locate them from their stockroom, which I was grateful for. The repair and service only took 1 day it was ready the following date I dropped it off. (They contacted me before the repair to speak about options and suggestions).
Fully Charge nearest store is 11 miles away (Tooley Street), but the service and communication is top rate, this I can honestly say has improved over the two years I have been a customer.
Thank you to Fully Charge , especially Bryan and Mikey, keep up the good work.”
“Absolutely excellent service.
I have not cycled for nearly 40 years and needed to buy a bike for commuting.
Fully Charged talked through my needs and recommended a bike that has proved to be excellent. The handover was also excellent with them giving me as much time as I needed.
Would thoroughly recommend Fully Charged.”
“A plainly super competent and productive company with great staff, a great variety of e-bikes, great aftercare and pre-existing-customer support and a lot of flexibility and honesty all round too. Would highly recommend dealing with Fully Charged as the retailer to go to primarily for any of their bikes :)”
