“Absolutely excellent service.
I have not cycled for nearly 40 years and needed to buy a bike for commuting.
Fully Charged talked through my needs and recommended a bike that has proved to be excellent. The handover was also excellent with them giving me as much time as I needed.
Would thoroughly recommend Fully Charged.”
“A plainly super competent and productive company with great staff, a great variety of e-bikes, great aftercare and pre-existing-customer support and a lot of flexibility and honesty all round too. Would highly recommend dealing with Fully Charged as the retailer to go to primarily for any of their bikes :)”
“Visited the Guildford branch on 22-6-24 not knowing very much about e bikes. Had a booking with Chris who was excellent, found out what we wanted the bikes for and made some recommendations. We had some test rides. Went back three days later and bought two bikes with some accessories. We are confident we have exactly what will suit our needs thanks to the help and advice from Chris. The shop and bikes are extremely well presented. We highly recommend this branch.”
“Appalling service after bike purchased. Eventually bike couriered to me, but had to cut seatpost myself. The bike was not checked properly at the 6 week check. I took it to another R&M dealer who found one brake needed bleeding ( I had pointed this out at the check but was partially working). I had been asked if I would like to change the angle on the handlebars- I agreed to discuss when collecting the bike- but the mechanic present on that day didn’t know how to do it.
The rear wheel had not been fully secured after tyre change and the tension on the gear band was incorrect. With a poorly secured wheel and a non functioning brake…..this is a very poor level of service”
Dear Miriam,
Thank you for reaching out to us and bringing this to our attention.
We apologise for the inconvenience caused by the issues you encountered in the workshop. It's clear there was an oversight in your bikes' servicing process, resulting in the front brake and rear wheel tension on the belt not being set correctly on your bike. This falls below the standard of service we aim to provide.
As discussed, we have reimbursed you for the costs incurred at your local Riese & Müller dealer as a gesture of goodwill.
If you have any further questions or need assistance, please don't hesitate to contact us.
Thank you for your understanding.
Kind regards,
Max
Hi Callum,
We're sorry to hear about your disappointment with the delivery of your eBike charger. Just to clarify, we shipped your order on the same day it was received, March 8th, using FedEx's next working day service.
While we understand your frustration, we believe a 1-star rating might be a tad harsh. Nonetheless, we hope the charger is serving you well.
Best,
Max
“Fully charged, fully charged my life.
Their knowledge and range of e-bikes is second to none. The staff are experts in the space, super kind and beyond helpful.
Really impressive show room, that even has a child area where my kids could keep entertained whilst we discussed the ideal bike for me. It’s the little details that count and fully charged are brilliant. Will certainly be back and couldn’t recommend them higher.
5 stars”
“Really impressed from an initial query - through to purchasing and delivering a new charger for our existing e-Cargo bikes. Really happy to be a Fully Charged customer. Thanks”
“I bought a RM Charger 4 and owned for 5 weeks now and seems to be a near perfect purchase. For my intended use for purchasing, I should have probably opted for the Homage as Tristan (Silverstone) suggested. I’ll be back at Fully Charge by the year end to upgrade to Homage (Sooner if my bank allows it). From Test riding through to Delivery, Tristen has been exceptional: friendly; informative, and trustworthy. I highly recommend giving the business a visit and going on to purchasing a E-bike. I have barely been in a car since for personal travel, despite winter floods, driving rain and freezing wind. With the carry capacity of the panniers to the comfort/reliability of the bike I don't ever want to be a car owner again.”
“I was looked after extremely well by the Fully Charged crew. They asked me about what I needed a bike for and selected the perfect 2 wheels. Couldn’t be happier with my purchase. Big love to FC”
“I purchased a Nearly new bike, still well over £2000.00p It's been used as a demo bike. But I was a little disappointed that it came not cleaned, and bits of sticky plastic stuck to the front forks. also, the battery was all but flat. Apart from that, the phone staff were clear and friendly, the delivery was good and the bike is in good condition. Just a little disappointed on arrival as it was a present for my wife.”
Hi Michael,
Thank you for sharing your feedback with us regarding your recent purchase of the 'Nearly New' Gazelle eBike.
I understand your disappointment with the bike's condition upon arrival, especially since it was intended as a gift for your wife. While Nearly New bikes may exhibit some signs of light use as they were demo bikes, I acknowledge that the cleanliness and battery level fell short of your expectations.
We've taken note of your feedback, and we're committed to improving our processes to ensure a better experience for our customers. If there are specific steps we can take or issues we can address to rectify the situation, please let us know.
We value your business and hope to have the opportunity to make things right for you. If you would reconsider keeping the review or allow us a chance to resolve this directly, we would be most grateful.
Best regards,
Max
“It's a great bike - fast when needed and comfortable / It's heavy but I guess that is part of the workout. The team at Fully charged were really helpful and surprisingly charming .”
