“The Xroad 5 has genuinely changed my life. Being back on a bicycle feels liberating, and being able to keep up with my friends has given me the necessary confidence and sense of freedom I’ve wanted over the past twelve months; it’s extended my boundaries. Fully Charged have always listened to my needs and matched them as opposed to selling me what they wanted to or had in stock. The aftercare has been fantastic, with the team in the service centre always being on hand should I need a new part or have a question relating to an accessory.’”
“Once again the guys at Fully Charged excelled themselves. The charging cover on my Riese & Muller split and they replaced it immediately free of charge .”
“Ordered a Moustache Lundi online after a virtual.consultation as I live far away from the stores. They had the bike in stock and it was delivered within 2 days..Thanks Fully Charged for recommending me the perfect bike for my needs - I love it :)”
“I had an appointment and spoke to Richard who was excellent., very helpful answered all my questions. I was able to take two bikes out to test ride and bought a Tinker with belt drive. Brilliant bike for me.”
“Recently bought a new ebike and pannier from you online , very happy with the service I received especially Richard was very helpful as there was a little hiccup with delivery, but he sorted it straight away”
“really nice staff (Max) but completely inaccessible. Phone lines don't answer and emails can be a week or more for a reply. This made the experience frustrating and disappointing as communication is key - especially when buying something as significant is a pricey Tern bike. I would suggest employing more people to man the phones and respond effectively to queries. Several 30+ minutes left on hold with no eventual answer is not good enough. Plus a phone line that 'Fails' when called too. But as I said very nice and helpful staff when eventually you do make contact.”
“Bought a couple of bikes from fully charged, they were delivered to Bristol in perfect condition, great Moustache bikes just completed the +- 300 mile Caledonian Way route on them, no issues no faults”
“My Moustache bike has changed my life! It is reliable and robust, getting me from A to B without a fuss. Fully Charged team are friendly and responsive, with expertise in electric bikes which gives me great confidence.”