Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.38

4.4 Rating 484 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good online ordering very poor after sales left voicemails but no response delivery very vague driver left timber all over drive as if it had been chucked very disappointing”

Helpful Report

Posted 3 years ago

“Both orders i had ,50%of wood was very wet and some wood planks completely wet ...which is not ideal when you need fast building works to be done with dry materials. Quality and delivery itself seems good.”

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Posted 3 years ago

“Deliveries were good other than the one from Colliers wood as I asked them to change over 12 no damaged t/g flooring they delivered.After having said yes they never swapped them over”

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Posted 3 years ago

“Delivered a day later than communicated. Didn't respond when I left a voicemail enquiring as to whereabouts. Some damaged good on inspection (more than would be expected with normal care in selection of products for delivery). Driver direct to the point of rude. Hard to be enthusiastic based on the above.”

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Posted 3 years ago

“I called up on the 21st December to ask when delivery would be, I was told 23rd December. I placed the order 5 minutes later and was told to expect delivery on the 6th January. I can’t really rate FT yet because I still haven’t received the delivery.”

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Posted 3 years ago

“Re order 7917. Busy time of year and what concerns i had ref delivery have been resolved. Thank you.”

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Posted 3 years ago

Hi Leonard, Thank you for your review. Unfortunately, I'm unable to find an email from yourself however I can confirm your order will be delivered tomorrow, between 9 am and 3 pm. Best regards, Onur Levent E-Commerce Manager

Posted 3 years ago

“Delivered wrong timber. So not great. Delivered correct timber a few days later.”

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Posted 3 years ago

Thank you for your review Phillip - apologies to hear the incorrect timber was delivered. I have refunded the delivery charge for you for the inconvenience! Best Regards, Onur Levent E-Commerce Manager

Posted 3 years ago

Fulham Timber is rated 4.4 based on 484 reviews