FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, City of London
Rating: 4.87

4.9 Rating 918 Reviews

97 %

of reviewers recommend FreshGround

Company Reviews

Metrics

Info

About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor,
141 Moorgate,
London
City of London
EC2M 6TX

Write Your review

Tell us how FreshGround made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He was professional and did a good job. We have had some issues with the coffee machine lately, so we hope this last service job did the trick.”

Helpful Report

Thank you, Marianne. We trust the coffee is flowing for you — please reach out if need further assistance. Ollie

“We'll give you a 4. The initial push back on the engineer visit request has stopped this being a 5. Steve is a great engineer - slips in, does the job and disappears again. He makes it convenient and hassle-free which is a big plus!”

Helpful Report

Thank you Ross. We always welcome feedback and our delighted to help. Ollie

“SERVICE BRILLIANT BUT CO2 CARTRIDGES TOO EXPENSIVE FOR DOMESTIC USE”

Helpful Report

Hi Rick, thank you for taking the time to leave a review with us. I'll pass your feedback on to the team now. Best, Ant

“Engineer was polite, friendly and seemed to do the job efficiently”

Helpful Report

Hi Toni, I'm very pleased to hear that you were happy with your engineer visit. Thank you for taking the time to leave a review too. I'll share your feedback with the team now. Thanks, Ant

“Great Service from Matt Thomas, he is very knowledgeable, friendly and thorough during his visits ...and he fixed our coffee machine! The response time however wasn't so great, I reported the fault on Monday afternoon and an engineer attended on Thursday. This meant we weren't able to give our clients a good service and a lot of unhappy people to deal with. But I would like to add that the service from FreshGround is usually very good, they regularly call to check if we need things and our coffee is good quality and the order always arrives promptly!”

Helpful Report

Hi Vicki, thank you very much for taking the time to leave feedback for us. I'm very glad to hear that Matt was able to get the machine up and running again. I also apologise for your experience of our response time on this occasion. It's an area that we are always trying to maintain at a high standard, and comments like this really help drive us to up our game. I'll share your review with Matt and the team now. Best, Ant

“FreshGround are usually very responsive when contacted through email. When you report an issue they will quickly send out an engineer to check out your problem. They will, however, only email you at 4:30pm the day before they are going to arrive so for a smaller hybrid office, it is not always caught to make sure that there is somebody available. A lot of their accounts emails are automated so sometimes you receive incorrect invoices, with the warning that your account may be put on hold if you don't pay them, even when the accounts department are aware of any errors. Other than that, the engineers are very friendly and really seem to know the machines well. The water tap [cold, ambient and sparkling] has been an excellent addition to our office's kitchen and when we had an issue with an initial quote the response was excellent and easy”

Helpful Report

Hi Holly, Thank you so much for taking the time to leave us a review. We appreciate all feedback, and always relish the opportunity to improve. I have sent your comments to our head of Client Experience so that he and the team can look into the issues you are facing, and see what we can do to make things better going forward. And of course, please feel free to contact us direct if you need us to look into any specific issues for you. Best, Ant

“A great service. Although our Engineer was over booked on the day he was meant to attend when he did attend he was polite, efficient and worked fast.”

Helpful Report

Hi Carly, Thank you for taking the time to leave a review. We are very happy to hear how happy you were with our engineer's service. I will be sure to pass this onto the rest of the FreshGround team. Best, Jacob

“Happy with the end results thank you.”

Helpful Report

So glad to hear! Thanks, Natasha. All the best, Zoe

“Always polite, professional & knowledgeable. a pleasure to work with.”

Helpful Report

Lovely to hear your comments, Layla. Thank you! Kind regards, Zoe

“good service”

Helpful Report

Thanks for the feedback, Amanda. All the best, Zoe

“The engineer was very helpful.”

Helpful Report

Thank you, Ahmet! Kind regards, Zoe

“We had a minor issue with our old Font. They were able to resolve quickly and efficiently. Engineer was helpful and informative and did a great job on the new Font.”

Helpful Report

Hi Luis, We are glad to hear your issue was solved. Thank you for spending the time to leave a review. Best wishes, Zoe

“Thanks to Slav who was very helpful”

Helpful Report

Thanks Ian, we'll make sure to pass your message onto Slav. All the best, Zoe

“Happy with service after call out attended”

Helpful Report

Hello Richard, Thank you for leaving a review! All the best, Zoe

“We found Freshground very professional, great prices, perfect and prompt installation, and customer service was polite and efficient.”

Helpful Report

Afternoon, Thank you for spending the time to leave such great feedback! All the best, Zoe

“New machine installed, up and running and working well. All completed within a very short time frame.”

Helpful Report

Thank you, Nikki! We are glad to hear you are happy with our service. All the best, Zoe

“so far so good, thanks!”

Helpful Report

Thank you, Mike! All the best, Zoe

“Freshground have been very helpful during lockdown, just one little glitch in that we had a delivery at our office building of Water Filters even though our own office is closed until November. We hadn't been notified of the delivery and luckily i was able to arrange for the delivery to be declined. I am happy to report Freshground were able to sort out the issue quickly so all in all everything is now fine, thank you.”

Helpful Report

Afternoon Elizabeth, Thank you for your feedback! We appreciate your comments and are glad we could resolve the issue for you. All the best, Zoe

FreshGround is rated 4.9 based on 918 reviews