Freethought Internet Reviews

4.97 Rating 109 Reviews
100% of reviewers recommend Freethought Internet

About Freethought Internet: Freethought is a 100% UK based web host and we pride ourselves on giving our customers absolutely amazing service with incredible products. We provide everything from domains, to hosting, to SSD virtual servers, as well as leased lines and IP transit.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Email, Telephone
queries resolved in
Under an hour
"Super quick at responding to any query and resolving issues. Always good communication when servers are changed or upgraded. Would definitely recommend."
Posted 8 months ago
"Always very responsive and helpful. I've had issues worked on out of hours and on weekends. Great service"
Posted 9 months ago
"Good allround webb producing site. Well run with good personnel"
Posted 9 months ago
"I've been a client for many years and prior with lots of other hosting firms, Freethought has been far and away the best hosting service I've been with. support & communication is superb"
Posted 9 months ago
"I experienced difficulties in getting my website back up and running with a few companies, I contacted Edward at Freethought and he was amazing, not only did he get my website sorted for a small charge, he did extra work and it improved my website no end, with no charge. I would highly recommend Freethought to everyone, professional service. Thanks again Edward Kind regards Craig Davies"
Posted 10 months ago
"Excellent customer service, beyond expectations."
Posted 1 year ago
"What I loved about you guys is that you understand customer requirements and their issues. And bring something that can make our experience better, unlike other hosting companies which have a fixed set of rules, and won't even consider on any factor."
Posted 1 year ago
"Very happy with the ease of setting up the accounts. Pleased with the helpful and relevant answers to technical questions."
Posted 1 year ago
"My site went down and i could not immedaitely see why this had happened. Freethought technical help 'Edward' immediately identified the problem and fixed it. My site was then available. This tech support is speedy, professional and supportive to me as a client and this is invaluable."
Posted 1 year ago
"A little over a year ago, I moved to Freethought on the recommendation of a friend and business colleague. Previously I had been with a multi-national company and when an I.T./email/server problem/issue arose, it took days to fix which of course means that you loose business. The idea of moving to an alternative provider sent shivers down my spine (I am a technical Luddite). The transition to Freethought was simple, easy and stress-less due to the professionalism of Freethought (they care!). Freethought are always there to answer any questions, sort out technical issues and most importantly, offer an outstanding service. I trust Freethought implicitly and with that in mind, Freethought allow me to get on with running my company in the confidence and knowledge that Freethought are supporting me. In today's society we are very quick to criticize, yet slow to praise. I have no criticism with Freethought, only praise!"
Posted 1 year ago
"Freethought's support is second to none. I have submitted queries at stupid times of day, and have been astonished to detailed and helpful responses in no time whatsoever. Nothing is too much trouble for these guys, and I take my hat off to them!"
Posted 1 year ago
"Exceptionally competitive products and OUTSTANDINGLY good customer support at the end of a phone line! I cannot rate this company highly enough. The support line number is answered by a knowledgeable, patient human being whose only wish, it seems, is to ensure that your questions are answered and any technical help is provided (typically "don't worry, I'll do it for you and send a link so you can see how to do it"). I needed lots of help setting up a WordPress site from scratch with no WordPress knowledge or experience. I didn't think that companies like this existed any more. And NO, they didn't pay me to write this review :)"
Posted 1 year ago
We're so glad you're enjoying our service so much! It makes our day every time we get such a glowing review ☺️
Posted 1 year ago
"When our excellent previous server provider TDMweb sold our contract to Freethought, I was wary; however, they chose well. Yes, we have had some issues, but no dynamic server relationship is without issues. Freethought has always resolved everything quickly and professionally, and in a friendly, personal manner. Fully recommended."
Posted 1 year ago
We're always nervous meeting our new customers, but we're confident in what we do and we're so so pleased you are enjoying the level of service we provide 🙂 Thanks for the great review!
Posted 1 year ago
"rapid response with a working solution"
Posted 1 year ago
Great to hear that we've been able to resolve your issue so quickly, thanks for the review!
Posted 1 year ago
"I've been with Freethought for a number of years now and any time I have needed help or support they have been there with top class assistance. Almost immediately. Every time. I am very happy with the service provided and always try to recommend them when I can."
Posted 1 year ago
Thanks for the great review! We're so glad to hear that you love the level of customer service and support we give, we work so hard and it's great when customers let us know how much they appreciate it ☺️
Posted 1 year ago
"I've been using Freethought for over a year now, and have a number of client accounts with them. Their client area is very easy to navigate and use, and their technical service is excellent. They are usually super responsive and will walk you through technically challenging fixes. Their prices are also very good. I'm very happy with the service I've received and will continue to work with them for future hosting projects."
Posted 1 year ago
Great to hear how much you like our website and support! We look forward to helping you with your future projects as well.
Posted 1 year ago
"Edward is a living saint! He's helped me (a dunce in these matters) on several occasions when I’ve had a question or didn't know how to do something and 'm delighted that I can lean back and trust Freethought 110%. Couldn't recommend Freethought more - it's a brilliant company. Lynne"
Posted 1 year ago
We're so pleased that you appreciate how we're able to explain things clearly in a way you understand, that's what we set out to do so we're glad it's working! Thanks for the really positive review 😀
Posted 1 year ago
"Any time i have an issue or query concerning hosting or my own websites Freethought are on hand to help resolve even on a weekend when updating my sites with offers/products for the week is critical! I have 100% confidence in this great group of people and would recommend to everyone!"
Posted 1 year ago
Thanks for the massive vote of confidence! It's really great to hear how much you enjoy the service we provide.
Posted 1 year ago
"Our site was hacked just before Christmas. Freethought's support over the festive season was simply amazing in helping us get it cleaned and running again. Thanks particularly to Edward who provided such prompt, competent and helpful support. His emails were always clear and articulate and his work ethic something to be proud of. The excellent backup facilities and support Freethought provide were also fundamental in getting the site back."
Posted 1 year ago
It's a real shame your Christmas had to be interrupted by a hacked website, but we're really pleased we were on hand and able to make it a little easier for you! Really good to hear our backups were able to do their job and get you back up and running quickly. Thanks for the great feedback! 🎄
Posted 1 year ago
"Freethought – Reliable, helpful customer service and fair pricing. What’s not to like? Before Freethought (shudder) I hosted with a US company. They liked to charge me extra to subsidise their new customers, but I didn’t like this feature very much. I thought I was stuck with them as UK prices were just so unreasonable, but a friend of a friend recommended Freethought and for the first time, I saw an affordable alternative. I wasn’t expecting much when I joined in 2014, but I have been pleasantly surprised. I’ve rarely seen any downtime, and all scheduled upgrades or maintenance are listed in advance on their status page. On one occasion something did go wrong (such is life!), but they dealt with it very quickly. Their customer service is extraordinarily good. I’ve not experienced anything quite like it. For example, I wanted to load an operating system on my VPS that they currently couldn’t offer from template. They did me a custom install from ISO! Perhaps this is common place in the industry these days I don’t know, but surely not at the price I pay. I initially signed up for a month (as you can do that without paying 3 times the price!). Three years on, I pay a year at a time to save a few sovs (with two months free). I felt cheated with my old host, not with Freethought though as besides getting good value for money, I pay exactly the same amount as everyone else on my package. I hope I’m not jinxing it by saying Freethought haven’t put their prices up once in my three years with them, but even if they do, it won’t be just because it’s April again. If you are considering a new host, you could do a lot worst while paying a lot more. From my experience with Freethought, I can only recommend you give them a try."
Posted 1 year ago
Thank you so much for the comprehensive review! We're really pleased we were able to give you such a nice experience compared to your old host.

As for putting prices up, we've done quite the opposite and have doubled our server memory, upgraded storage to SSD, and kept the prices the same! 😀

It's great to have you as a customer, thanks for the really positive feedback!
Posted 1 year ago
Freethought Internet is rated 4.97 based on 109 reviews

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