Frank Bird Menswear Reviews

Name: Frank Bird Menswear
Address: 40-44 Eldon Street, Barnsley, Barnsley
Rating: 4.92

4.9 Rating 525 Reviews

98 %

of reviewers recommend Frank Bird Menswear

Company Reviews

Metrics

4.9

Based on 525 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Frank Bird Menswear 5 star review on 12th February 2023

Hobib Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold something they didn’t have in stock…?”

Helpful Report

Posted 1 year ago

Hi Ben Thank you for taking the time to leave us a review. We're extremely disappointed that we were unable to fulfil your order - we're a small independent business and in this instance we had the rare scenario of an item being bought instore at the same time as an online purchase was being made. We can only apologise for the inconvenience this may have caused - your order was immediately cancelled and funds returned to your bank account. Should you have any more queries please email us - info@frankbird.co.uk Kind regards Team FB

Posted 1 year ago

“ORDERED it 3 januari, and i still dont got it”

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Posted 1 year ago

Hi Ian Thank you for your review. I'm sorry that your item has taken longer than expected to be delivered. As per your order tracking/update emails, your item was shipped by us on 3rd January. I have checked your tracking this morning and unfortunately your order has been held by customs in Holland since 9th January. Unfortunately we're unable to predict customs issues in other countries - however the good news is that it should arrive with you today (20th Jan) Thank you for choosing to shop with Frank Bird and should you have any further questions please email us direct - info@frankbird.co.uk Kind regards Team FB

Posted 1 year ago

“Whilst trying on several pairs of jeans the partition curtain was thrust open when I was partly dressed, no explanation, just a look as if to say what are you up to which I thought was very odd at the time. A week later I returned to the shop to exchange the jeans and the same guy walked over whilst I was browsing and took away the bag with my jeans that I had paid for and said he would save them at the counter, again very odd and unacceptable treatment. I completed my exchange after all the pockets had been checked on the replacement jeans. I felt humiliated and demoralised with this treatment and will not shop there again. Is this what you call customer service. I have shopped at Frank Birds for a lot of years but would never go in the bottom shop because of the very same person!!!!!!!!!!!!!”

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Posted 2 years ago

Hi, Thanks for your review, I'm sorry that your recent visit wasn't up to our usual standards. I was hoping you would respond to our private invitation to discuss your experience further- its always useful to learn what we could do better/differently and we take all of our reviews (positive & negative) very seriously. We are in the process of reviewing our fitting room policies in response to your review, to hopefully avoid a repeat. To clarify your other points, our team is trained to treat return transactions the same way as a sale and it is normal practice for us to offer to keep a customers returned item behind the till whilst they look for alternatives - I do apologise if this caused offence. Secondly, our security tags are situated in jean pockets which explains why the member of staff checked them on your replacement jeans. Once again, thank you for the review and for shopping with us Frank Bird

Posted 2 years ago

“Ordered tue had ring thurs to find out where shirt was no recollection of order sorted delivered Friday”

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Posted 2 years ago

Hi , Thank you for your review and order. I'm sorry that on this occasion we failed to match your expectations. Your order was received after business hours on Tuesday evening and was delivered at 7:20pm on the Thursday evening, well within the '3-5 days free shipping' service that you selected. You rang our store on Thursday, who called you back after speaking with our website team and gave you a full update on your order and when it would be delivered (no later than 10am on Friday). We don't feel this level of service reflects a one star review and hope you may reconsider your negative review. We pride ourselves on customer service and do hope you choose to shop with us again. Kind regards Neil

Posted 2 years ago

Frank Bird Menswear is rated 4.9 based on 525 reviews